Senior Manager, Performance Advisory

JOB SUMMARY

 

Senior Manager, Global Performance Advisory

  

OVERVIEW

 

Our Team. The Performance Advisory team at Marriott International is a group of strategists who consult on and deliver talent solutions that fuel business performance through people. Our work is based on the belief that our talent is key to driving business outcomes and impact – whether in our hotels, regional teams, or our global headquarters – and that there are always opportunities for individuals to level up, grow, and evolve in order to both achieve on behalf of the business and to fulfill oneself personally. 

 

The Role. The Senior Manager, Performance Advisory sits within our Global Talent Development organization and reports to the Senior Director, Performance Advisory. This individual is a key partner to discipline leaders for disciplines within our Customer and Revenue Groups including Sales, Revenue, Marketing, Loyalty, and Customer Engagement Centers. In addition, the individual may also support project work in support of other Senior Directors on the PA team. Performance Advisors proactively identify and directly impact business performance through talent solutions. Recognizing that to win customer loyalty and brand preference, Marriott International must continue to cultivate a strong operations foundation to deliver on the guest experience day in and day out. With this in mind, the Performance Advisor seeks to fuel performance through human capital: cultivating strong leadership within the disciplines and supporting the ongoing evolution and investment in the capabilities of discipline talent. 

 

Our Performance Advisors provide a full range of professional consulting activities from relationship management with discipline stakeholders to providing thought leadership and developing + delivering meaningful business talent solutions that support the achievement of desired human capital performance outcomes and business results. All of this is accomplished through top notch platform and project management skills, research and analysis into current state, and contributing to the crafting of future state solutions.

 

Individuals who thrive in the Performance Advisor role appreciate a fast-paced, project-driven organization where they can flex their strategic and innovative thinking, all the while being an agile learner themselves to continually develop solutions to challenges and/or create something entirely new.

 

ROLE DETAILS

 

Building Business Relationships

Being an effective thought partner and subject matter expert on talent solutions is priority number one for Performance Advisors – however, effectiveness in this capacity is only possible through quality relationships with the PA’s client groups, Learning + Development and other Human Resources functions. In order to achieve these relationships, it requires analysis and evaluation of client needs and data, an understanding of business priorities and organizational dynamics, a proactive approach that looks both near-term and long-term on behalf of the client, and consistent delivery over and above client expectations. Performance Advisors are also expected to work across and lead through influence across a wide range of stakeholders and cross-functional work teams in order to achieve results. The Senior Manager partners with the Senior Director PA on key stakeholder interactions and leadership presentations. 

 

Managing Portfolios & Priorities

On behalf of the Performance Advisor’s client groups, the Senior Manager partners with stakeholders and colleagues across the Talent Development team and other parts of HR to define strategies, develop project plans, and support the creation of business cases for investment in learning and talent development solutions. This also means proactively evaluating and evolving talent development roadmaps in consultation with the Senior Director. The Performance Advisor will also plan to ensure we continually prioritize the most critical business performance needs, and that existing solutions meet those needs. Portfolio management also entails consultation on business and discipline initiatives to connect initiatives in other parts of the organization with similar goals, and alignment with other talent and technology roadmaps. 

 

Project Management

On a day-to-day basis, the Senior Manager serves as a key point of contact for their assigned projects and client relationships with responsibility and accountability for managing the end-to-end processes in support of developing learning and talent development programs and solutions. This includes project scoping and partnering with supporting teams for the design, development, d