Lead Complaint Management Generalist (Payment Services)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What Youll Do

Provide operational and risk management support to the Payment Services Business Risk and Internal Controls (BRIC) Complaint Management initiatives. Perform key responsibilities such as: Support stakeholders across the business, Monitor and analyze complaint data to identify key trends, develop internal and external reporting (including regulatory reporting), Develop project plans, project management, and management updates, Actively manage and escalate risk and customer-impacting issues within the day-to-day role of management.

How Youll Do It

• Effectively engage and collaborate with business line management and subject matter experts.

• Create and modify high level and detailed project plans. Assess risks to plans and develop strategies to mitigate risk. Execute and track projects and manage initiative to achieve overall goals and objectives.

• Conduct in-depth analysis of the complaint data. Use multiple analytical techniques to understand performance trends.

• Develop presentations to report and inform various constituencies on the status and issues associated with assigned projects.

Qualifications Youll Need
The Basics

• Bachelor’s degree in Finance, Accounting, Business Administration and Management, Law, or related field

• 6+ years Financial Analyst, Credit Analyst, Accountant, Law, Risk or Related

• In Lieu of Education Experience10+ years Financial Analyst, Credit Analyst, Accountant, Law, Risk or Related

 

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in stationary position.

• Occasionally move about the work environment to complete the major responsibilities of the job.

•  Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.  

• Ability to communicate verbally; Ability to communicate in written form.

Bonus Points If You Have

• Master’s Degree in Finance, Accounting, Business Administration and Management, Law or related field.

• Certified Public Accountant (CPA)

• Chartered Financial Analyst (CFA)

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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Application Deadline:

The application window for this position is anticipated to close on Mar-23-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

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