Senior Manager, Digital Product - Post Purchase

The Senior Manager of Digital Product Management is a strategic leader responsible for attracting, retaining, and developing top talent, focused on assessing customer needs and inspiring cross functional product teams to find the fastest way to achieve value around those needs. The Senior Manager, DPM focuses on proactively guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer sentiment through the production of quality products.

The Senior Manager, DPM is accountable for driving and executing the vision and development of the e-Commerce digital product roadmap across multiple classes of trade. Within their designated product function, this role oversees the entire product lifecycle from concept to launch, guiding cross-functional teams including engineering, development, UX Design, Marketing, and Sales to value-driven outcomes. They set priorities for the squads, make appropriate digital product tradeoffs, guide in-depth business reviews, communicate and present across all levels of the organization, support cross-functional product teams, and measure success of initiatives. 

This role is responsible for managing our Post Purchase workstream of our e-Commerce solution and requires  a customer-centric mindset, strong analytical and technical acumen, and the ability to navigate complex and fast-paced environments. The Senior Manager, DPM is a proactive problem-solver and a visionary thinker, understanding how to scale digital products in order to unify disparate sites within Cardinal Health. The Senior Manager of Digital Product plays a critical role in driving the company’s digital transformation, enhancing user experience, and achieving growth targets, all while ensuring alignment with the overall business strategy.

RESPONSIBILITIES

Strategy and Planning

• Drives the overall product vision and strategies through an understanding of customer and stakeholder needs to provide Cardinal Health customers with an unparalleled customer experience in regard to buying and operating with our organization
• Applies domain expertise to provide thought leadership and translate vision into action to drive business growth
• Collaborates across the business to create alignment between products to provide a seamless user experience
• Understands financial and business impact of proposed product updates and activities within the product portfolio, prioritizes updates to support the broader PSS roadmap, and allocates funding across the products
• Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, making recommendations to refine product based on learnings
• Looks across product teams and feature sets with a focus on alignment, dependencies, and end-to-end customer experience flows
• Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner
• Participates in and influences the development of enterprise technology roadmaps
• Supports and nurtures strategic vendor relationships, recommends ways to influence vendors that align to portfolio and enterprise strategic objectives

Delivery and Execution

• Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and customer priorities
• Documents, reviews, and validates to meet quality and change control standards
• Understands company goals and KPIs to deliver value against them
• Anticipates and resolves issues within or across product teams that may impair teams from delivery of a product in order to meet strategic, financial and technical goals
• Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs
• Provides guidance on design of products while balancing dependencies and integration within other products across the business
• Reviews and analyzes product metrics to inform strategic and tactical product decisions
• Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics
• Identifies potential risks and challenges in the product development process, proactively developing mitigation strategies and solutions to keep projects on track.

Leadership & Management

• Provides leadership, mentoring, and coaching to develop a team of product managers, fostering a culture of collaboration, innovation, and excellence
• Proactively anticipates challenges and opportunities, guiding teams to success through