SUPERVISOR CLINIC FRONT DESK

Job Description

Title:                                    Registration Supervisor

Department:                     Front Desk

FLSA:                                    Hourly, Non-Exempt     

Location:                            Able to work at any of the SBO locations or remotely if needed.

Reports to:                        Clinical Director(s) and Executive Director

Supervises:                        Registration Front Desk Personnel

 

 

Job Summary

Responsible for the operations of the front desk teams in all the South Bend Orthopaedics locations.

Essential Functions

• Oversee the daily clinical registrations operations of all SBO locations ensuring the workflow runs effectively and efficiently.
• Assures the confidentiality of all patients’ information in compliance with HIPAA.
• Must provide leadership to clinic front desk personnel.
• Ensure the company has enough personnel to keep up with the demands of the company.
• Completes schedules, approves time cards, manages time off requests.
• Communicate with the Director regarding any disciplinary action needed.
• Demonstrates sound judgment by taking appropriate actions regarding findings or concerns that could come from patients or personnel.
• Consistently demonstrates ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
• Attend department, clinic or company meetings as required.
• Consistently works in a positive and cooperative manner with staff members, patients, management team and the public.
• Demonstrates knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies Directors.
• Conduct quarterly staff meetings.
• The front desk supervisor reflects the company, must be and look professional when dealing with the public, patients, physicians, and team members.
• Must be able to read and run reports using the company’s software systems.
• All other duties as assigned.

 

Skills and Abilities

• Ability to communicate clearly and possess excellent phone skills to establish/maintain cooperative relationships with her/his team, patients, physicians, staff members and public.
• Navigation and comprehension of the company’s software systems.
• Must maintain knowledge of clinic, insurance contract policies and procedures and medical terminology as related to the job.
• Must be flexible and willing to adapt to a changing work environment.
• Keep the front desk personnel engaged with the company.
• The job holder must demonstrate current competencies applicable to this position.

 

 

Physical and Mental Demands

• Office and clinical settings; able to walk through the registration areas and clinics.
• Standing, sitting for up to 8 or more hours/day while doing computer work or responding to phone questions.
• Able to walk, sit, stand, use hands and fingers, reach with hands and arms, stoop, kneel or crouch.
• Able to work in a demanding and fast-paced environment.
• Needs to be able to work alone and as part of a team.
• Must be able to work in front of a computer screen for long periods and have manual dexterity using keyboard.
• Performs complex tasks requiring independent knowledge, able to run and read reports using current company software.

 

Environmental Working Conditions

• Medium to high level exposure to communicable diseases like the flu.
• Able to work in a demanding environment.

 

This description is intended to provide guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may evolve as needs change.