Customer Service Representative

As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Representative to be a part of our burgeoning customer service team at our Duluth, GA facility! As a Customer Service Representative, you will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints to provide the best-in-class customer experience that Brady is known for. 

Qualifications

• Managing phone and email customer interactions from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
• Developing relationships with customers and providing an unrivaled customer experience through your working knowledge of Brady products.
• Developing relationships with customers and using product and process knowledge to provide an unrivaled customer experience
• Contributes ideas, decision-making skills and good judgment to achieve objectives
• Resolving customer inquiries and complaints from multiple channels effectively with moderate supervision
• Providing customers with product and service information and identifying application solutions to maintain revenue streams from customer relationships
• Assessing customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort
• Initiating process improvement through collaboration with peers, inter-company departments, and leadership.

 

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