Area Coach, Saucy! by KFC - Orlando, FL

ABOUT THE JOB: 

At Saucy! by KFC, we’re redefining the fast-casual dining experience with bold flavors, high-energy service, and operational excellence. As a Saucy! Area Coach, you’ll be the link between our restaurant leadership teams and senior operations leadership—driving performance, building culture, and ensuring every Saucy! location in your market runs like a well-sauced machine.

You’ll coach and develop Saucy! Experience Directors (SEDs), partner with cross-functional leaders, and hold the line on execution, profitability, and guest experience. Your mission: grow people, grow sales, protect profitability, and make every guest’s visit unforgettable.

YOUR DAY-TO-DAY MISSION: 

Driving Multi-Unit Excellence

• Lead 8-10 restaurants in your assigned market, ensuring peak performance in sales, profitability, and operational execution.
• Create and deliver market action plans that align with brand goals and drive measurable results.
• Execute new product launches, system rollouts, and operational initiatives flawlessly across your market.
• Monitor key metrics (sales, labor, COGS, guest experience, speed of service) and coach teams to exceed targets.

People & Culture Leadership

• Hire, develop, and inspire high-performing SEDs who can build winning teams in their restaurants.
• Foster a culture of inclusion, recognition, and accountability across all locations.
• Conduct regular in-market visits to assess performance, deliver coaching, and celebrate wins.
• Identify future leaders and create development plans to fuel Saucy!’s growth.

Guest Experience & Brand Standards

• Protect the brand by ensuring all restaurants meet or exceed food safety, cleanliness, and service standards.
• Champion guest-obsessed behaviors—turning great visits into repeat visits.
• Lead by example, modeling Saucy!’s service values every time you’re in a restaurant.

Financial & Strategic Management

• Partner with SEDs to understand and act on P&L drivers—maximizing sales while controlling costs.
• Support accurate forecasting, scheduling, and inventory management across all locations.
• Identify and resolve performance gaps quickly to protect market profitability.
• Ensure market-level decisions align with company goals and long-term growth strategies. 

YOUR TEAM COUNTERPARTS: 

In this role, you will manage and inspire 8-10 Saucy! Experience Directors (SED) within your assigned market. You’ll work in close partnership with cross-functional leaders, including:

• Field Operations & Training – to ensure brand standards and readiness across all locations.
• Marketing – to execute local and national campaigns that drive traffic and awareness.
• IT & Digital – to support technology adoption and operational systems.
• Finance – to review and act on P&L performance and budgeting needs.
• HR/People & Culture – to recruit, develop, and retain top talent.
• Facilities & R&M – to resolve repair and maintenance issues quickly and cost-effectively.
• Food Safety & Quality Assurance – to uphold the highest standards in food handling, sanitation, and compliance.
• Food Innovation – to execute menu innovation, new product rollouts, and culinary standards in-market.
• Supply Chain – to ensure consistent availability of ingredients, packaging, and supplies for uninterrupted operations.

YOUR PROFILE: 

Experience & Education

• 5–7+ years in restaurant operations, including 3+ years in multi-unit leadership preferred.
• Proved track record of developing leaders and improving operational performance.
• Strong P&L management and business acumen.
• Bachelor’s degree preferred; equivalent experience considered.

Skills That Set You Apart

• Leader of Leaders – You inspire SEDs to bring their A-game every day and deliver exceptional results.
• Strategic Driver – You can see the big picture while executing the details that matter.
• People-First Mindset – You believe great results start from great teams.
• Analytical & Action-Oriented – You know your numbers and move fast to close performance gaps.
• Culture Builder – You set the tone for energy, recognition, and accountability in every restaurant.

Mindset That Fuels Success

• Bold decision making, relentless in your standards, and passion for growth.
• Comfortable in a fast-paced, high-change environment with ambitious goals.
• All-in on building the best restaurant teams in the business.