Client Account Manager - West

Client Account Manager - West

Arora is seeking an entrepreneurial and self-motivated leader to expand our service offerings within the Western Region of the Unites States, which is a key geographic focus area for the firm. Arora’s Western Region includes the states of California, Arizona, New Mexico, Nevada, Utah, Colorado, Wyoming, Idaho, Oregon, Washington, and Montana. Our Office Locations within this region include San Jose, CA, Los Angeles (Cerritos), CA, and Denver, CO which are subject to change. This role will be accountable for client account management activities, client satisfaction, creating and implementing the business strategy for growth and project delivery and cultivating long-term relationships with clients and partners within the region.

Overall Responsibilities:                                                                     

The candidate shall be responsible for business processes, development, and relationship management, within the region including developing and executing a strategic regional business plan. Key duties will include identifying, developing and pursuing target Clients and Programs/Projects which compliment Arora’s complete service offerings across all market sectors, as well as exploring other diversification strategies to generate business with new clients and markets. Key services include Facility and Airfield Systems Engineering, Environmental, Construction Services, and Technology (Asset Management, Geospatial, and Software). 

Business Processes - Developing relationships with target clients, with ultimate responsibility for execution, delivery, and client satisfaction for all Arora services on the account. This includes risk management, quality management, contract management, task order/contract proposal assembly and A/R collection.

Relationship Management - Coordinates all Arora activities for the client with local or remote staff resources to preposition, win, negotiate contracts, and successfully deliver. This includes dotted line staff and potential office management functions for local Arora facilities. Additionally, has the responsibility of providing client specific training to Arora team for the execution of deliverables and activities in compliance with client expectations.

Operational Leadership - Collaborates with the Executive Leadership Team to administer policy and guidelines established with accounting, human resources, legal, information systems, communications, and strategy resources in support of the client account management function and client satisfaction.

Essential Functions:  

• General:
  • Represents Arora externally in the Business Community and serves as the critical Point-of-Contact (POC) for external communication including pursuits, project delivery, recruitment, and business/commercial functions.
  • Effective communication skills to collaborate with internal and external team members, clients, funding and permitting agencies, and project stakeholders throughout a program lifecycle.
• Client Management Responsibilities:
  • Possess a strong regional knowledge and understanding of the Southeast Business Community Marketplace inclusive of a network of established agency and partner contacts.
  • Responsible for the development of business within the region to sustain growth including but not limited to:
    • Identify, develop and generate successful regional Pipeline Opportunities, including research of capital plans, and direct meetings with target clients.
    • Identify potential teaming partners (Prime firms and subconsultants), and leading the assembly and pursuit for Prime and Subconsultant teams.
    • Leading the complete project life cycle from identification, positioning, proposal, negotiation through delivery and close out.
    • Reviewing target client capital plans, monitoring client bid posting sites, and regular meetings with the client related to status of current work, and details to position for upcoming work.
  • Gener