Client Operations & Quality Assurance Specialist

Company Description

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2018, Eurofins generated 4.2 billion Euro proforma turnover in 800 laboratories across 47 countries, employing about 45.000 staff.

Eurofins stands for a conception of clinical diagnostics entirely focused on excellence, innovation and technological investment. Eurofins clinical diagnostics offers testing services in all medical specialties. 

As a central element in healthcare, clinical diagnostics contributes to every stage of patient care: predisposition, prevention, diagnostics, treatment monitoring and prognosis. 

With hundreds of thousands of clinical diagnostics tests performed every day, the laboratories of the clinical diagnostics division strive to ensure that every patient, wherever he or she lives, has access to the most specialized and most innovative techniques for diagnosis, monitoring and therapeutic adjustment. Our logistics expertise and our daily sample collection and delivery network, guarantee perfect continuity in the provision of care while ensuring the same standard of quality and access to innovation across all the regions we serve.

Job Description

Client Operations & Quality Assurance Specialist responsibilities include, but are not limited to, the following:

• Maintain professional and positive relationships with all clients..
  • Provide support in Client Pre-Analytical activities such as:
    Lead client test ordering processes: LabPort, e-requisitions, standard test requisitions, Pathtec, and data interfaces
  • Support the lab with resolving specimen issues
  • Support logistics processes both internationally and domestically
  • Leads the client supply shipping and collection supply programs.
  • Provides and maintains client training tools
  • Supports the lab and Quality Assurance in gathering and presenting pre-analytical and quality assurance metrics
• Provide laboratory administrative support; answer the phone, ordering office supplies, performing client notifications.
• Initiate, investigate, close, track, trend and verify effectiveness of actions with the QMS components, such as complaints, events (including deviations, waivers and investigations), audit corrective action records, and Corrective and Preventive Actions (CAPAs). Identify high level trends that have an impact to the organization and escalate the issue/incident appropriately.
• Serve internal and external customers as a consultant. Assist management in addressing business needs in quality or regulatory areas by guiding identification of cause, finding best solution, supporting implementation and monitoring.
• Perform duties and tasks in a timely and compliant manner, ensuring accurate documentation and conclusions.
• Assists in billing activities such as billing review, updates, client inquiries and the billing of ancillary services such as logistics and supplies.
• In order to meet Eurofins’s quality policy and objectives, all employees are expected to meet basic expectations of Eurofins’s quality management system including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, and accurate recordkeeping.
• Other duties as assigned, when necessary

Qualifications

Basic Minimum Education Requirements:

• High School Diploma
• Associates or Bachelor’s Degree in Healthcare, Life Science, or Business Administration preferred

Basic Minimum Work Requirements:

• Minimum 1 year experience in a laboratory and/or regulated industry.
• Ability to work effectively under the expectations of a Quality System.
• Advanced analytical and problems solving skills.
• Computer skills in Word, Excel, e-mail required.
• Ability to work in controlled environments.
• Highly developed organizational and multitasking skills.
• Excellent internal and external customer service skills.
• Positive individual and a hard worker.
• Able to build and deliver presentations.
• Quality Auditor certification (ASQ or equivalent) desired.
• Authorization to work in t