Assistant General Manager

POSITION:                   Assistant General Manager

REPORTS TO:              General Manager

DEPARTMENT:            Executive

FLSA STATUS:             Exempt

SUMMARY:

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Under the General Manager’s supervision, direct facility operations and acts as a strategic partner on the Leadership team. Works closely with the team to ensure they are meeting performance expectations and delivering against key business metrics. Coordinate and oversee the day-to-day activities of various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, and Ticketing.  Facilitate optimum organizational efficiency, achieve financial objectives, provide meaningful leadership and best-in-class customer service.

POSITION RESPONSIBILITIES:

• Implement facility procedures and goals in accordance with the strategy provided by the General Manager, management contract, clients / tenant objectives, and corporate policies.
• Responsible for various departments including but not limited to Sales & Marketing, Food & Beverage, Event Services, and ticketing. Collaborate with department heads to review strategy and operational activity while determining improvements and implementation methods.
• Contribute to the development of KPI strategies for the organization and execute procedures to support the achievement of those objectives.
• Maintain business operations, develop strategies to improve management practices and introduce efficiencies across the organization.
• Lead the development of long-range strategy to optimally position the organization to achieve objectives and unlock opportunities.
• Set company goals that promote performance, culture / environment, growth, and strengthening measures.
• Analyze data, industry trends, and best practices to influence company strategy.
• Develop and maintain effective working relationships with boards, government departments, and key stakeholders in the community (including civic organizations, chamber of commerce and destination marketing organization).
• Foster strong relationships with the City of Albuquerque. Respond to challenges while identifying opportunities with building / venue tenant partners.
• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Conduct post-event operational and financial review and analysis.
• Attend/lead department head, leadership, and staff meetings.  Develop and maintain a harmonious working relationship with all departments. 
• Negotiate contracts and agreements with sub-contractors, promoters and tenants for necessary activities and services at the facility.
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Act in absence of the GM as well as the primary executive on duty at numerous events who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
• Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.
• Ensure all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
• Assist the GM and Leadership team to meet key business objectives, best-in-class service, and organizational efficiency.
• Availability to work extended and/or irregular hours, including nights, weekends and holidays as needed.
• Other duties as assigned.

Supervisory Responsibilities

• Plan, coordinate, and direct varied and complex administrative operations.
• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise and motivate personnel, provide counsel on routine and sensitive personnel mat