Customer Support Assistant

Company Description

About Us:
At Every Word Code, we are committed to delivering innovative and reliable solutions for businesses and individuals. Our focus is on creating seamless digital experiences that empower our clients to achieve their goals. We pride ourselves on fostering a collaborative and dynamic workplace where your ideas matter.

Job Description

Job Description:
We are seeking a proactive and detail-oriented Customer Support Assistant to join our Birmingham, AL team. In this role, you will be the first point of contact for customers, ensuring their questions are answered and concerns addressed promptly. You’ll play a critical role in maintaining customer satisfaction and supporting our mission of providing exceptional service.

Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Assist customers with product information, troubleshooting, and issue resolution.
• Track and document customer interactions in the company’s system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Provide feedback to the management team for improving customer experience.
• Maintain a deep understanding of the company’s products and services.

Qualifications

Skills & Qualifications:

• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Problem-solving mindset with a customer-focused approach.
• Proficiency in basic computer applications; familiarity with CRM systems is a plus.
• Prior experience in a customer service or support role is preferred but not required.

Additional Information

Benefits:

• Competitive salary of $45,000 - $55,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training and support to succeed in your role.
• Health, dental, and vision insurance.
• Paid time off, including holidays.
• Positive and inclusive work environment.