National Implementation Manager (Group Benefits)

Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 76054

 

The Role at a Glance

The Workplace Solutions team is a high-impact, fast-paced organization focused on delivering exceptional group benefits experiences to large national clients. This is a unique opportunity to build your career in group protection while working alongside experienced professionals committed to coaching, development, and innovation.

As a National Implementation Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of large, complex group benefit clients (5,000+ lives). You will lead end-to-end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience.

This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience.

What you'll be doing

• Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.).
• Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.
• Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.

• Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
• Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.
• Document decisions, maintain clear communication, and manage expectations across all stakeholders.

• Provide guidance on communication strategies and enrollment best practices.

• Support finalist presentations and sales efforts by presenting implementation capabilities and approach.

• Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.
• Serve as a liaison between internal teams to resolve issues and streamline processes.

• Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes.
• Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.
• Identify opportunities to simplify workflows and improve implementation outcomes.

What we’re looking for

Required Qualifications

• Bachelor’s degree or equivalent experience (4+ years in lieu of degree)
• 5–7+ years of group benefits, enrollment, or implementation experience
• Strong knowledge of group protection products (disability, leave, life, supplemental health)
• Demonstrated project management experience managing complex, multi-stakeholder initiatives
• Exceptional communication and presentation skills (written and verbal)
• Proven ability to influence and build relationships across diverse stakeholders

Preferred Qualifications

• Experience working with large national accounts (5,000+ lives)
• Strong analytical and problem-solving skills:
• Ability to interpret plan documents, policies, and regulatory requirements
• Ability to define problems, analyze data, and develop actionable solutions
• Familiarity with benefits administration systems and enrollment platforms
• Experience supporting sales presentations or finalist meetings
• Knowledge of industry trends and regulations impacting group benefits

Key Competencies for Success

• Strategic thinking with strong execution focus
• Customer-centric mindset with a consultative approach
• Ability to navigate ambiguity and complex scenarios

Travel Requirements

• Up to 20%

Application Deadline

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicate