Jobs and Careers

Overnight Client Service Representative

Central Texas Veterinary Specialty & Emergency Hospital

United Statesfull_timeVerifiedPosted 6 Apr 2026

About the role

Central Texas Veterinary Specialty & Emergency Hospital is looking for an Overnight Client Care Representative to Join Their Team in Round Rock! The Client Care Representative plays an integral role in the Advanced Veterinary Care provided by our team. This role goes hand in hand with our purpose statement of enhancing the quality of life for our patients.
Position Responsibilities

Answer multiple line phones
Schedule appointments
Greet clients upon arrival
Prepare and collect information from clients to create or update their pet’s chart
Explain hospital policy as it applies to payment for services rendered
Faxing, filing, mailing
Reminder calls
Performing end-of-day duties
Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
Appropriately prepare billings, receipts, collect, and record all payments for services rendered
Consistent, on time arrival and attendance at work each day you are scheduled.
Always be in position and prepared to work at the start of each shift.
Good communication skills.
Ability to work well with others as a team.
Flexibility and the ability to adjust to a changing environment
Handle stress and pressure calmly, with poise and tact.
Self-motivated, hard worker.
Ability to multitask, prioritize and delegate appropriately.
Willingness and ability to learn new tasks quickly.
Ability to receive constructive criticism and accept responsibility for actions.
Reliable and dependable.
Common sense, good judgment and sense of humor.

Qualifications

GED or High School Diploma
Two years minimum customer service experience
Knowledge of the veterinary field is preferred, but not required
Basic computer knowledge
Know how to operate basic office equipment
Frequently required to bend, stoop, and stand for extended periods of time.
Must be able to lift up to forty (40) pounds.

Schedule

Overnight (6pm - 7 am)
Three shifts per week
Overtime may be required
Expect to work at least one weekend shift per month

Benefits Package

Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire
Complimentary Short-Term Disability
Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
Florida Blue Insurance Plans with 3-tiered options; Kaiser for CA Residents
Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option (paid for by employee)
Progyny-Fertility and Family Building Support
Team Member Discounts for Pet Care
Paid time off inclusive of sick, personal, and vacation
Digital Musculoskeletal Support
Referral Bonus Program
DailyPay on Demand

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.