Senior Manager - Corporate Affairs Operations, Innovation & Technology Strategy

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

As a Senior Manager –Operations, Innovation & Technology Strategy, you will report to the VP – Corporate Affairs Operations, and lead the strategic development, execution and optimization of technology solutions that drive efficiency, automation and data-driven decision-making across Corporate Affairs.  You will partner with internal teams (Digital, Data, Analytics & Technology (DDAT) and Program Modernization) to design and deliver a cohesive technology roadmap that supports department and business priorities while integrating AI-driven and automation tools to enhance productivity and scalability.  You will combine technical expertise, project management excellence and a passion for innovation to transform how Corporate Affairs operates.

Primary Duties and Responsibilities

• Develop and manage Corporate Affairs’ technology roadmap in partnership with DDAT and Program Modernization. Ensure technology initiatives and spending align with department objectives and budget.

• Possess and maintain a deep understanding of legal tech innovation (e.g. contract review, drafting, legal research) and lead identification and implementation of new tech use cases.

• Foster a culture of continuous improvement, encouraging innovation and the adoption of best practices. 

  • Ensure Corp Affairs has visibility to and is implementing internal tech innovation as appropriate.

  • Provide training and change management support to promote AI fluency and user engagement within the Corporate Affairs team

• Build and manage Knowledge Management frameworks (e.g., content standards, version control, sharing practices).

• Develop and monitor key performance indicators (KPIs) to measure the success and ROI of automation and process improvement efforts.

• Build and lead a governance structure to oversee and prioritize Corporate Affairs technology projects, including:

  • Evaluation, implementation, and administration of tools (e.g., Legal Tracker, Knowable, etc.).

  • Tech innovation and improvement initiatives, such as automation and AI pilots.

  • Consult and partner with the Program Modernization team on resource and needs assessments to guide work allocation as needed (Program Modernization team will continue to own all Compliance-specific projects).

Required Qualifications:

• Minimum 7 years’ experience in Corporate, Legal Operations or related field

• Minimum 4 years’ experience in Legal Technology, or process automation, preferably within an in-house Legal Department or law firm

• Experience with legal technology systems (e-billing, matter management, CLM, knowledge management) and AI-driven legal technologies (legal research, document review, and risk assessment platforms)

• Demonstrated ability to lead complex technology and automation projects from concept to execution

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making

• Proficiency with Microsoft Office and workflow tools; familiarity with Legal platforms like Onit, TeamConnect, CounselLink, Legal Tracker, TyMetrix T360, SimpleLegal, or comparable systems.

• Ability to balance technical and business considerations when designing automation and AI solutions

Preferred Qualifications:

• Experience with process improvement methodologies (e.g., Lean Six Sigma, Agile).

• Strong interest in innovation, automation, and digital transformation within the legal domain.

• Familiarity with data visualization tools (e.g., Power BI, Tableau) for reporting and performance tracking.

• Strategic mindset with the ability to connect technology capabilities to business outcomes.

• Strong project management skills and ability to deliver initiatives on time, within scope, and on budget.

• Deep understanding of change management and user adoption strategies.

• Exceptional communication, collaboration, and leadership skills.

• Adaptability to fast-paced, evolving priorities and emerging technologies.

Education