AP Customer Service Representative

PRIMARY FUNCTION:

The Account Payable/Accounts Receivable Customer Service Representative I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensures the highest level of customer service for vendors and departmental personnel and assisting in the formulation of policies and procedures to expedite the resolution of match exceptions.

· Problem resolution for invoices on match exception status

· First line customer service for all vendors and departmental personnel

· Work collaboratively with departmental, supply chain and other match audit personnel

· Credit hold resolution

· Credit memo follow up with vendors

· Interacts with co-workers, visitors, and other staff consistent with the core values of the University

· Excel and Word proficiency

· Cooperates in department’s work improvement efforts. Participates on work related teams.

· Supports Management in installation of future system enhancements and updates.

· Prepare management reports

· Assist in the development of new reports and on line queries

· Refer major issues to management for resolution

· Other duties as assigned by management.

INTERNAL/EXTERNAL CONTACTS:

Internal Departments and external vendors

EDUCATIONAL/TRAINING REQUIREMENTS:

High School Diploma or GED required.

CERTIFICATES, LICENSES, AND REGISTRATION:

EXPERIENCE REQUIREMENTS:

2 – 4 years of general Accounts Payable experience with strong customer service background

ADDITIONAL INFORMATION:

This position requires focus and attention to detail. Failure to fulfill job requirements could inappropriately expend organizational finances and contribute to other serious problems such as credit holds. Credit holds which inhibit Jefferson’s ability to obtain products and services necessary to do business.