Sr. Manager, Product Performance, Portfolio Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Product organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

The Portfolio Operations team is accountable for driving transparent and consistent portfolio management practices to ensure the highest impact investments are prioritized, and those investments deliver on the expected value to our clients and fit for market.

We are seeking for a team player, self-starter who enjoys solving problems, thrives on process optimization, using data to drive insights and make sound recommendations, influencing stakeholders to bring consistency and alignment, and who wants to successfully impact the future growth of Visa.

Job Description

As we transform the way we design and build products at Visa, and better align our Product and Technology teams, our big focus is on portfolio management and ensuring we prioritize the right investments with the highest ROI, and products are performing as expected for our clients and the market.  This includes shifting the organization towards more transparency into portfolio management practices and leveraging data to drive strategic decision-making and product improvements.

This role will report to the Senior Director of Portfolio Operations and will focus on two main areas as part of that transformation: (1) building the product performance scorecard and (2) developing and enhancing an optimized reporting process that combines people, tools, technology and data into the scorecard to support our Product and Technology organization and Visa’s growth strategy.  For the product performance scorecard, this person will be responsible for establishing the metrics, framework, and taxonomy, in close partnership with cross functional partners including Product, Technology, Sales, Finance and Client Services teams.  For the reporting, this person will identify reporting priorities and define requirements to build, enhance and manage the scorecard.

The ideal candidate will be a structured, critical thinker with excellent communication skills and attention to detail. This person can make the complex simple.

Experience in program or portfolio management, product development/management, management consulting, or business strategy/operations is a plus.

The ideal candidate is thoughtful, curious, and analytical with a desire to make an impact. Experience in today’s complex, global payments ecosystem is a foundational aspect of the role.

• Oversee all aspects of the product performance scorecard including metrics, design, requirements, support, and execution/delivery
• Ability to develop, manage and optimize processes to ensure efficient workflows and streamlined data gathering processes
• Leverage data analytics to generate insights, identify trends, and drive product decisions
• Establish data collection strategies and methodologies that align with business and product objectives
• Create and maintain comprehensive reports and scalable dashboards on product performance, user behavior, and market trends
• Ensure data integrity and compliance with privacy and data protection standards
• Communicate findings and insights to stakeholders and team members, providing recommendations for product improvements or new initiatives
• Partner across all product business units and technology teams effectively and proactively to influence and execute
• Ability to operate effectively across a matrixed organization to drive positive outcomes

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 years of experien