Patient Financial Services, Support Services Rep, FT Days, - Hybrid
Prisma HealthAbout the role
Inspire health. Serve with compassion. Be the difference.
Job Summary
Communicates with third party payers, patients, and hospital departments for timely resolution. Works with the mail room in sending out initial estate packages and bankruptcy packages, reviews accounts and loads insurance. Updates account data for vendor weekly reports in addition to assisting walk in patients and serving as call center phone back up. Processes received mail to include pre-certifications and patient correspondence. Maintains current knowledge of institutional/departmental policies, third party payer regulations and all regulatory billing requirements, and standard institutional and physician forms and processes.Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
Meets daily performance goals. Contributes to department goals. Utilizes time and resources, assisting coworkers as time allows.
Explains the account payment and settlement process to patient and third-party payers. Responsible for setting up payments' arrangements. Documents all patient and billing information.
Responsible for daily time management, task management and completion.
Communicates billing and posting issues to supervisor/team leader.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
Education - High School diploma or equivalent OR post-high school diploma/highest degree earned
Experience - One (1) year related work experience.
In Lieu Of
NA
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
Understands, promotes, and adheres to all matters of compliance with laws and regulations.
Technically competent in all aspects of duties and assignments.
Ability to learn new computer techniques and programs as they become available.
Ability to effectively plan, organize, and execute position responsibilities.
Communication skills
Customer service skills
Organizational skills
Computer skills
Work Shift
Day (United States of America)Location
1200 Colonial Life BlvdFacility
7001 CorporateDepartment
70019012 Patient Financial ServicesShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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