Senior Product Manager - Consumer Lending

Application Deadline:

08/29/2024

Address:

1200 E. Warrenville Road

Job Family Group:

Customer Solutions

Focus on Home Equity and Non-Real Estate

Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.

• Makes strategy and new initiative recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• May network with industry contacts to gain competitive insights and best practices.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Determines product lifecycle.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Provides recommendations on product lifecycle.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Oversees the development of business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
• Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Develops and implements action plans that meet financial and growth metrics.
• Conducts complex market research, competitive intelligence, and data analysis.
• Develops problem evaluation frameworks and defines research approach.
• Assesses customer/consumer and channels analysis and develops recommendations.
• Monitors key product performance and growth metrics to identify trends and recommend action plans.
• Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
• Reviews analysis of issues and identifies gaps and solutions.
• Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
• Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
• Completes internal and regulatory reporting, and attestations.
• Identifies existing and potential risks and develops risk management controls and processes.
• Develops and maintains product directives and policies.
• Supports development of key metrics and identification of trends.
• Gathers customer and sales feedback and analyzes issues.
• Participates in and evaluates market research and competitive analysis associated with assigned products.
• Participates in an