Customer Manager, P&W GTF & MCE Warranty (Onsite)

Date Posted:

2025-08-26

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

A phenomenal opportunity exists to join our Geared Turbo Fan (GTF) & Mature Commercial Engines (MCE) Warranty team in the role of Customer Manager at our East Hartford, CT Campus, currently working in a hybrid work environment.

The GTF & MCE Warranty business, which is part of the GTF Engines organization, continues to grow in scope and visibility in line with Pratt & Whitney's GTF engine production, delivery ramp, and increasing aftermarket demands.  GTF & MCE Warranty also continues to support all MCE models.  This is a unique opportunity at Pratt & Whitney to gain experience on all commercial products across all phases of the engine life cycle with a unique perspective into the combined P&L:  New engine Service Policy, guarantees related to reliability, performance, durability, and cost, and non-contractual support. 

What You Will Do:

• You will manage the complete Warranty relationship for a group of customers across multiple product lines under the GTF and MCE programs

• You will perform warranty claims and guarantees analysis & validation, managing all stages of the claims, including direct airline customer interaction to find win-win solutions within contractual bounds

• As a member of the Customer Focus Team, you will contribute to the success customer support programs requiring Warranty coverage, ensuring cross-functional alignment across the organization and sufficient budget to fund the activity

• For Warranty requests from customers, the Customer Business Organization (CBO), or Programs, you will lead the coordination for Warranty Council approvals, including alignment across Program, CBO, Aftermarket, Finance, and Legal in order to achieve the necessary approvals, program implementation, and tracking

• You will assist the Finance Manager with monthly reporting and data analysis related to our quarterly reserve adequacy review

• You will support the long-term guarantees portion of the warranty business by ensuring timely and accurate data entry for guarantee commitments in the CAGE tool, with opportunity to help manage Digital Technology enhancements for CAGE

• You will lead the L0 V2500 Warranty Council meetings and support L1 preparation

• Warranty Management Center liaison and budget manager

Qualification You Must Have:

• Bachelor’s Degree 8 years of experience to include working with contracts or warranty claims, knowledge of digital technology tools such as SAP and warranty management related software and direct customer interaction; Or Advanced degree in related field with 5 years of relevant experience as listed above

Preferred Qualifications:

• Team focused to achieve the organizational objectives

• Excellent verbal/written communication skills for the purpose of delivering presentations and working with all levels of leadership

• Superior analytical problem-solving skills – ambitious, dedicated, and solution-oriented

• Can collaborate across all functions within the GTF & MCE Warranty team and across the CE organization and support functions, including executive leadership, Finance, and Accounting

• Focused on delivering on-time results with quality

• Can prioritize projects and/or competing tasks

• Comfortable executing under the pressures of a highly active and changing environment

• Experience with data analytics or engine performance

• Basic engine operation, overhaul and/or f