Manager, Media & AV

The Manager, Media & AV is responsible for the planning, delivery, and ongoing support of enterprise audio-visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands-on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high-quality, reliable user experience.

The Manager, Media & AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.

WHAT YOU WILL DO

• Own the enterprise AV roadmap, standards, and lifecycle strategy across all supported spaces.
• Define and maintain AV design standards, room typologies, and technology reference architectures.
• Align AV services with collaboration platforms (e.g., Teams, Zoom, Webex) and enterprise IT standards.
• Develop and manage AV budgets, forecasts, and capital planning; evaluate emerging AV technologies and recommend investments; and oversee budgeting, procurement, and inventory management for AV and media technology assets.
• Drive continuous improvement of AV reliability, usability, and user satisfaction.
• Manage AV integrators, service providers, and technology vendors. Oversee contracts, SOWs, renewals, and performance against deliverables.
• Ensure high-quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.
• Oversee day-to-day AV operations, including incident response, proactive maintenance, and monitoring.
• Manage and mentor AV technicians, engineers, and/or contractors. Define roles, responsibilities, on-call support, and training plans. Ensure staff remain current on AV platforms, standards, and best practices. Foster a service-oriented, customer-focused team culture.
• Establish SLAs, support models, and escalation paths for AV services.
• Ensure consistent documentation, runbooks, and knowledge articles for supported systems.
• Lead AV projects including new builds, renovations, refreshes, and major upgrades.
• Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

Multimedia Support Specialist

Classroom Technology Support Specialist

IT Integration Specialist

Special Event and On-Site Support (Students)

WHAT EDUCATION AND SKILLS YOU WILL NEED

Bachelor’s degree or equivalent professional experience. 

7-10 years of progressive experience in AV/media services leadership; and a minimum of 5 years managing staff and a budget.

Deep technical knowledge of AV systems design, signal flow, control systems (e.g., Crestron, Cisco), and digital media workflows.

Proven ability to lead and develop cross-functional teams in a fast-paced, service-oriented environment.

Strong project management skills with experience delivering large-scale AV or media infrastructure projects.

Exceptional communication and relationship-building skills across technical and non-technical stakeholders.

Demonstrated experience with budget development, vendor negotiation, and strategic planning.

Ability to work collaboratively with faculty, event planners, and executive leadership.

Familiarity with accessibility standards and inclusive design principles for media and classroom technology.

Must have deep technical expertise, operational excellence, and a strong service orientation to support Babson’s dynamic and evolving learning and engagement environments.

Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.

Ability to embrace ideas and changes created by all community members.  

Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to anticipate and effectively handles change; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.

HOW AND WHERE YOU WILL WORK

Requires work onsite a minimum of 3 days a week (some flexibility for hybrid based on operational needs); the on-campus requirement is subject to modification based on organizational need. 

May require evening and weekend support for campus events or AV syste