Sr. Manager, Membership GTM Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Membership GTM Operations will be responsible for the end-to-end operational execution of Xfinity Membership. This role is highly execution-oriented and requires a strong operator who can translate strategy into action, manage complex workflows, and ensure flawless delivery across channels. The ideal candidate brings experience in campaign operations, cross-functional execution, and lifecycle management, with a proven ability to manage details, timelines, dependencies, and testing to deliver a seamless customer experience. This role plays a critical part in driving membership engagement through disciplined operational excellence.

Job Description

Core Responsibilities

• Own daily operations of Xfinity Membership, including customer journey execution, workflows, KPIs, and performance tracking. 
• Ensure operational readiness and consistency across all Membership touchpoints, channels, and experiences. 
• Translate Membership strategy into clear operational plans, timelines, and execution roadmaps. 
• Serve as the operational hub connecting product, marketing, sales, customer service, technology, and analytics teams. 
• Lead campaign QA and testing processes (UAT, journey validation, offer logic, eligibility, and messaging) to minimize defects and customer friction.  
• Oversee campaign calendars, dependencies, and launch readiness to ensure on-time, high-quality delivery. 
• Monitor performance against KPIs and operational SLAs, identifying opportunities to optimize campaign execution and customer experience.  ​
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications: 

• Bachelor's degree in Business, Marketing, or a related field. 
• 7+ years of experience in marketing & sales, or related roles within the telecommunications industry. 
• Proven track record of managing successful customer growth and retention strategies. 
• Strong analytical skills with the ability to interpret market data and make data-driven decisions. 
• Excellent leadership and team management skills. 
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization. 
• Strategic thinker with a proactive and innovative approach to problem-solving. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter