Systems Admin/Engineer II, Amazon Pharmacy

At Amazon, we believe that every day is "Day One." A day for the first step or to meet a new challenge, and today could be the day that you become part of a bigger idea. Amazon Pharmacy is a full-service pharmacy delivering medications and clinical support to our customers. Pharmacy IT Services is looking for an experienced Systems Admin/Engineer to innovative and have great problem solving and analytical skills, who understands the Agile mindset and DevOps philosophies.

As a Systems Admin/Engineer II you must be very comfortable and confident working on Windows systems and familiar with fundamental Windows Server patching and administration. You must have very strong knowledge of operating systems and networking fundamentals, understanding of TCP/IP and other common network protocols, proficient with at least one high-level scripting language (PowerShell, Python, Ruby, Perl), have a bias toward automation and track record of creating automated solutions, have experience operating distributed systems and diagnosing and resolving complex problems, and pay attention to detail and solve problems at their root.

Pharmacy IT Services is a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. You will be working in a hyper-growth environment where priorities shift quickly and you must be flexible and adapt well to a wide range of tasks and technologies.

On-Call Responsibility
This position involves on-call responsibilities, typically for one week every month, for high-severity events related to all of the team's services and systems. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.

Key job responsibilities

• Systems Administration and support, including security patching, new system deployment, and account administration
• Metrics and projections
• Have a complete understanding of the various system interdependence and limitations
• Lead maintenance and improvement efforts for existing systems
• Automate common tasks, such as monitoring, patching, and scaling
• Identify security issues and risks, and develop mitigation plans
• Architect, design, implement, support, and evaluate secure, infrastructure focused tools and services
• Advise and consult with internal customers on risk assessment, threat modeling, and fixing vulnerabilities
• Participate in security compliance efforts
• Functionally decompose complex problems into simple, straight-forward solutions
• Understand business context to decisions made within and across groups
• Support critical infrastructure services
• Participate in 24x7 on call rotation
• Create easily understood documentation for teammates and security teams

Basic Qualifications

• Bachelor’s Degree in Computer Science or related technical field
• 5+ years of experience as a Systems Engineer, Site Reliability Engineer, Dev Ops Engineer, or equivalent
• 2+ years of experience leveraging Dev Ops automation, build automation, and configuration management tools
• 2+ years of experience implementing and administering AWS services including EC2, S3, VPC, IAM, RDS, Dynamo DB, etc.
• Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning
• The ability to deal with ambiguity and drive, design, and implement large scale systems
• Experience with Agile, SCRUM, or Kanban

Preferred Qualifications

• Master’s Degree
• 2+ years of experience building scripts, tooling, and automation using PowerShell, Python, Java, SQL, or Shell to streamline operational processes
• Hands-on experience building monitoring, alerting, dashboards, and metrics reporting
• Experience implementing DevOps concepts, tools, processes, and culture
• AWS certifications such as SysOps Administrator – Associate
• Experience integrating tools and systems with APIs
• Experience mentoring and developing junior engineers
• Experience working in mission-critical, operations support environment amongst geographically dispersed teams
• Advanced understanding of DNS, DHCP, SSH, HTTP, TCP/IP and other common network protocols
• Experience with common configuration management solutions
• Proven ability to operate effectively in high pressure situations and successfully handle multiple competing priorities
• Ability to work on cross-functional teams and diagnose/ solve t