International Customer Care - Chinese Speaker (Temporary) / Milano Schools

Job Summary:

The purpose of the job is to support the Manager in improving Marangoni international students’ school experience, in particular Chinese students.

He / She has to support the manager in devising new strategies in order to satisfy Students’ experience needs, using a Customer Care approach.

Key purpose of the role

1. Students Life Service – He / She has to support the Manager in increasing and optimizing students’ services (week zero, Welcome activities, students’ engagement activities etc.) focusing in Chinese students.

2. Customer Care – He / She has to support the Manager in improving customer care activities: in particular he / she has to support students, especially Chinese students, with their needs providing them a wide range of solutions. He / She has to assist the Manager in listening students actively, creating reports and in monitoring costumer care activities.

3. Internal Communication – He / She has to support the Manager in sharing intern communications with students. He / She must assure a high service level and an outstanding ability in problem solving.

4. Relations with external Partners – He / She will also support the Manager in creating and maintaining relations with external partners, ensuring students a luxury school experience.

Requirements:

• 1–2 years of customer service or support experience, preferably in an international setting

• Fluency in English and Chinese

• Excellent communication, listening, and interpersonal skills

• Strong problem-solving abilities and a customer-first mindset

• High level of cultural awareness and sensitivity to global envuroment

• Team player with a positive attitude and proactive approach

• Strong attention to detail and organizational skills

• Familiarity with Chinese social media platforms (e.g., WeChat) is a plus.