Manager, Hospital Operations

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

 

Shift is 8P - 8A 

 

Occ Summary

 

The Operations Administrator represents the Chief Operating Officer with on-site operational leadership on a 24-hour basis (including weekends and holidays). He/she will have the authority to act on behalf of the Chief Operating Officer and Manager, Operations Administration. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. He/she will be the administrative liaison to patients, families, health system employees and external customers.

 

Work Performed

 

• Demonstrate judgment and self-sufficiency in effective problem solving needed. initiatives. opportunities. duties incidental to the work described herein.

• Perform other related while serving as the administrative and operationalresource for the hospital.

• Standard Intervene in situations involving patients, visitors, hospital staff and other external customers.

• Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.

• Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.

• Oversee patient care flow while redirecting andallocating resources. *Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.

• Investigate patient/visitor concerns and implements appropriate courses of action.

• Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.

• Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision-making.

• Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.

• Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.

• Document pertinent information, actions and decisions and communicates to appropriate leadership.

• Communifront-lines identified by front line staff to appropriate administrative team related to new administrative or departmental II.

• Job Responsibility Support clinical, operational and facility services throughout the entire Hospital on a 24-hour basis.

• Standard Collaborate with clinical and support staff to foster delivery o