Guest Service Agent Part Time - The Inn On Ferry Street

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our

world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The Inn On Ferry Street

Working with the building's brand new owners, we are looking for a Rooms Manager to join the team at The Inn. The Inn on Ferry Street comprises 33 distinctive guest rooms across a collection of restored Victorian homes and carriage houses, offering an intimate, heritage-rich experience in the heart of Detroit’s cultural center.

Planned enhancements to the property will include a fine-dining restaurant and courtyard, the activation of flexible meeting spaces, art curation, curated micro retail, and expanded outdoor facilities. Completion of these upgrades is anticipated in late 2026.

About the role

The guest service agent will be the main point of reference for all guests. Starting from before the actual arrival, a GSA is the first contact guests have with the property, all the way through departure and follow-up after a stay. Duties include:

• Check-in and Check-out
• Room Assignments
• Coordination with Housekeeping and Maintenance for inventory management
• Guest Requests Handling
• Concierge
• Complain Handling
• Cashiering and Billing tasks and procedures
• Providing recommendations and guidance to guests
• Maintenance and promotion of good communication and report with management and team members
• Strict following of privacy and security rules regarding corporate and guest information
• Embodiment of property and company goals, purpose, culture and role in the community

A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. The best GSA will be the person who is able to discern the need for genuine and affable service and the importance of consistency, correctness and strategic business goals. A GSA will be well compliant with culture, bureaucracy and workload requirements that may exist. A well performing GSA is someone who has a spark of his/her own to contribute for the experience of guests and in interacting with the community, co-workers and the property.

Preferred Skills

• Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance.
• Previous hotel front desk experience desirable and so is bilingualism.
• Work hours will spread over weekdays, weekends and holidays, which requires flexibility.
• Working knowledge of computers and IT systems is essential.
• Comfort in cash handling and credit card procedures.
• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.

Skill Requirements

• Must be able to read, write, speak, understand, communicate and interact in English
  through different channels, from in-person contact to e-mail and on the phone. The tone
  is positive and courteous, always genuine to provide service and assistance.
• Previous hotel front desk experience desirable and so is bilingualism.
• Work hours will spread over weekdays, weekends and holidays, which requires flexibility.
• Working knowledge of computers and IT systems is essential.
• Comfort in cash handling and credit card procedures.
• Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be
  able to stand, walk, and work on feet for extended periods of time. Requires grasping,
  writing, typing / keying, extended periods of standing, walking, repetitive motions,
  hearing, and visual ac