Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Are you looking for a career path that combines strategy, analytics, operational practices and business insights? Strategic Business Operations provides strategic, tactical, financial, operational, analytical, and team management support for a wide variety of business planning and operations functions for the Global Markets organization.
This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility with the scope for enormous value creation. The Payments and Fin Tech Industry is one of the highest growth, most competitive industries right now and PayPal has a very strong position within a constantly evolving landscape. This is an opportunity for someone who loves a challenge, wants to be stretched, who plays to win and plays as part of a team.
Working for Senior Director of Global Markets (GM) Biz Ops and with a Senior Manager along with the GM leadership team and broader PayPal organization. The individual will play a pivotal role in executing on the GM priorities, improving efficiency in the GM organization, managing the Global Markets operating cadence.
You will work with Servicing, Sales and partner teams to understand challenges, discover insights and implement solutions required to manage and grow our business. You are deeply curious and persistent in gaining knowledge about our sales processes, products and go-to-market strategy.
You will act as a key interface with finance, commercial ops, other business operations teams and strategy functions globally, oversee strategic business initiatives from development through successful execution, and streamline operating systems to ensure organizational efficiency and effectiveness.

Job Description:

• Manage operating routines that facilitate decision-making, leadership alignment, and team engagement, including staff meetings, operational reviews, leadership off-sites, All Hands meetings, etc. Set the agenda, participate in meetings, document decisions, and communicate outcomes. Drive execution of tasks and follow-ups.
• Conduct and support strategic analysis within GM for various meetings, both regular and ad hoc.
• Establish and optimize operating routines for the business unit and create supporting collateral (agendas, slides, etc.).
• Partner within and outside the GM organization to lead initiatives, operating at the tactical level to ensure appropriate participation and delivery.
• Act as a liaison between GM and other teams, ensuring alignment and integration of GM initiatives with broader business goals.
• Lead and ensure delivery again