Director, Technical Program Management

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Director, Technical Program Management – Distribution and Supply Engineering

We are seeking an experienced and dynamic Director of Technical Program Management to join the Distribution and Supply Engineering team at Expedia Group. As the Director of Technical Program Management, you will play a crucial role in leading and driving the execution of complex initiatives that underpin our platform and services. You will collaborate with cross-functional teams, manage a team of people managers and technical program managers, and work closely with engineering, design and product teams to deliver innovative solutions that enhance our customer experience and drive business growth.

The Director, Technical Program Management should know how to motivate team members to drive cross-organizational initiatives forward, delving into details as necessary and delegating responsibly to a team of independent, creative, and ambitious program managers. The Director, Technical Program Management will be responsible for managing a team of program managers across North America, Europe and Asia to shape our technical delivery culture, and lead the program management function across our organization. We believe in strong partnerships with our stakeholders, lean development, making iterative improvements, flexibility, technical excellence, and getting customer feedback early and often.

What you’ll do:

• Lead and mentor a team of people managers and technical program managers, fostering a culture of collaboration, innovation, and operational excellence
• Assign TPMs in roles and assignments that stretch their capabilities and empower personal and career development
• Establish and maintain clear roles and responsibilities and best practices for program management, driving continuous improvement in processes and methodologies
• Define and drive the strategic direction of technical programs, aligning them with business goals, key metrics and customer needs
• Collaborate with engineering, product, and design teams and guide the team to develop project plans, set milestones, and manage program execution from initiation to delivery, adjusting priorities, mitigating risks, timelines, or resources as needed
• Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized, which should differ and how to enable the team in achieving efficiencies
• Manage stakeholder communication and expectations, ensuring transparent and effective reporting on program progress, risks, and mitigations
• Work across team boundaries with engineering leaders and program managers of multiple products or efforts to appropriately prioritize work to gain alignment with overall initiative, organization, and company goals
• Actively identify and drive resolution on cross-team issues, scope changes, resource constraints, and other impediments
• Proactively identify and mitigate issues and risks. Leveraging experience to anticipate risks in advance of impacts. Integrate business and cross-division perspective into issue/risk identification & mitigation. Decide mitigation strategies (when appropriate)
• Ability to monitor system (application or TnL) dashboard, analyze trends and identify areas of focus
• Monitor industry trends, emerging technologies, and competitive landscapes to inform program strategy and innovation

Who you are:

• Demonstrates experience owning complex program strategy development and implementation across a program portfolio that enables world-class user experiences
• Experience driving a culture of constructive critique, challenging others to bring fresh and creative perspectives to differentiating functional technical communications
• Demonstrates the ability to creatively develop tools, visual aids and other original content to support the understanding/education of sophisticated and technical information (e.g., legal, operational risk, and regulatory data)
• Experience coaching others on the standard methodologies and approaches for crafting clear, concise an