Key Account Manager, Regional

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Chandler, AZ

Division: Group US
Job Posting Title: Key Account Manager, Regional 
Time Type: Full Time

Summary

The Regional Key Account Manager supports GAD to drive the Share of Wallet on the account(s). The role executes the Account Plan at regional level driving the customer interaction on a day-to-day basis within the region.

 

The RKAM is responsible for the daily management of one or more of DSV’s Platinum and/or Gold accounts across all divisions within the assigned region in order to grow, develop and retain the business, supported by the GAD and Account Executive for senior customer dialogue and escalations.

 

The RKAM will leverage industry expertise and other relevant in-house capabilities to ultimately ensure customer satisfaction.

 

Duties and Responsibilities

• Financial – Gross profit responsibility for a Platinum and/or Gold account in the region. Maintain and develop existing account(s) with in the region.
• Strategic – Develop the regional strategy supporting the Global Account Plan
• Customer Relationships – Build relationships with internal and external stakeholders specifically in the assigned region
• Operational – Identify and support the resolution of operational challenges within the region in collaboration with the divisions (owned by the OKAM but supported by the RKAM).
• Team & DSV – Coordinate with executive and operational teams across divisions and locations. Support GAD and be the key lead within the region

 

 

Educational background / Work experience

•  Proven experience in account management, sales, or client relationship management.
•  Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment. 

 

Language skills

•  Fluent in English

 

Computer Literacy

• Proficiency in CRM and software and Microsoft office Suite.

 

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand.  The employee is often required to walk and use hand and eye coordination.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. 

 

WORK HOURS AND ENVIRONMENT

Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

 

 

 

At Will