Ophthalmic Assistant - Dr Milam - SouthPark, Fort Mill, Steele Creek

Primary Objective

The Ophthalmic Technician provides clinical and administrative support to the Provider to collaboratively ensure the delivery of high quality, compassionate care to CEENTA’s patients.

Essential Functions

• Greet and room patients.
• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI) and vital signs.
• Reconcile and document patient medications and allergies in the EHR system.
• Perform preliminary ophthalmic work-up, including but not limited to: Visual Assessment, Confrontational Visual Field Testing, Pupil Assessment, Tonometry, Keratometry, Ocular Motility Testing, Glare Testing, Refractometry, Pachymetry, Lensometry, Slit Lamp Examination, Ishihara (Color) Plate Testing, Stereo Testing, Amsler Grid, Schirmer Testing.
• Perform specialty testing including but not limited to OCT, Visual Fields, Topography, Biometry and Pentacam
• Assist the Provider with patient examination, treatment and in-office procedures as needed.
• Prepare and administer medications as directed by the Provider.
• Prepare and/or collect laboratory specimens.
• Act as a scribe as needed by the Provider.
• Explain treatment procedures and provide approved educational information to patients and their families.
• Respond to patient questions and prescription refill requests via phone or the EHR messaging system.
• Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments, and in-office procedures.
• Schedule patient surgeries.
• Maintain applicable work queues in the EHR system.
• Index lab reports, procedure and office notes and outside documentation pertinent to patient care from the document management system to the EHR system.
• Perform clinical room turnover/set-up and equipment sterilization.
• Maintain OSHA standards to ensure a sterilized and safe environment.
• Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor when needed.
• Assist with the training/onboarding of new staff and apprentices.
• Ability to meet the physical and mental demands of the position.
• The ability to work on-site.
• Predictable, reliable, and prompt attendance.

Skills and Abilities

• Ability to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress.
• Ability to react calmly and effectively in emergency situations.
• Ability to adapt to changes in the department.
• Exceptional oral and writing skills.
• Ability to examine documents for accuracy and completeness.
• Ability to identify problems.

Core Competencies

Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team. 

Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships. 

Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty. 

Communication