Senior Executive Director; Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Executive Director; Residential and Hospitality Services

Job Profile Title

Director E, Business and Finance

Job Description Summary

Reporting to the Vice President of Business Services (BSD), the Senior Executive Director of Residential and Hospitality Services (RHS) is accountable for Penn's Residential, Dining, Conference, Hospitality, and Off Campus Services - to include its strategy, business and fiscal management, facilities, and operations. The Senior Executive Director provides leadership and policy direction for RHS and is responsible for an operating budget of more than $60mm.

RHS is one of 17 departments reporting to the Vice President of Business Services (BSD). Consistent with the BSD mission, the RHS underlying philosophy is to provide high quality services in a fiscally responsible manner. RHS is a group of 51 dedicated and innovative staff that supports approximately 6,000 undergraduate students residing in the University’s 13 College Houses and the Off-Campus Services education/referral program. RHS also encompasses 135 Penn Dining employees managed by Bon Appetit and represented by AFSCME Local 54.

The Senior Executive Director will work to promote a flexible and responsive department that supports students, departmental staff, and members of the University community and works in close collaboration with Penn College Houses and Academic Services (CHAS), Facilities and Real Estate Services (FRES) and other University partners.

Job Description

Accountability For:

• On-campus student Residential Services operations including occupancy management, room assignments, student billing, and events such as move-in/move-out.
• Daily building operations oversight working with partners in FRES and CHAS, including maintaining security and after hours on-call support (24/7/365).
• University Dining operations including meal plan program, campus catering, and retail services currently operated by a third-party provi