Senior Atlassian Cloud Engineer

<h3>About Us</h3> <p>At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. </p> <p>Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.</p><h3><em><strong>T</strong><strong>his hybrid position requires two days per week in our Dublin office. </strong></em></h3> <h3>About you </h3> <p>You’re a seasoned Atlassian professional and tech enthusiast with a passion for the latest trends and advancements in the Atlassian ecosystem. Your keen eye for detail ensures that applications are configured and maintained to the highest standard, and you excel at solving complex problems proactively. As a forward-thinking team player, you contribute positively to a collaborative environment, consistently seeking ways to enhance functionality and improve user experiences. With a strong customer-centric approach, you are dedicated to providing exceptional support and training to end-users.</p> <h3>About this role </h3> <p>The Senior Systems Engineer of Atlassian Cloud Platform will be will be part of the Corporate IT Engineering team at Udemy and will be responsible for the management and administration of Udemy’s core IT services application stack with the primary responsibility of managing and maintaining our suite of Atlassian products, including Jira, Jira Service Management, and Confluence. This role requires deep expertise in configuring, optimizing, and supporting these applications to ensure they meet the needs of our business and drive productivity and collaboration across teams. </p> <h3>What you'll be doing</h3> <ul> <li><strong>Manage and Administer</strong>: Oversee the administration of Atlassian Cloud applications, including Jira Software, Jira Service Management, and Confluence.</li> <li><strong>Configuration and Customization</strong>: Collaborate with cross-functional teams to configure and customize applications to support business processes. Implement workflows, screen schemes, permission schemes, and other configurations. </li> <li><strong>User Support and Training</strong>: Provide expert-level support and training to end-users. Develop best practices, guidelines, and documentation to enhance user knowledge and application usage.</li> <li><strong>Performance and Optimization</strong>: Monitor application performance and work with stakeholders to continuously optimize systems for user efficiency and satisfaction.</li> <li><strong>Integration and Automation</strong>: Implement and manage integrations with other tools and systems. Leverage automation to streamline processes and reduce manual workload.</li> <li><strong>Security and Compliance</strong>: Ensure applications adhere to company security policies and industry standards. Manage access and permissions to maintain compliance and data integrity.</li> </ul> <h3>What you’ll have</h3> <ul> <li>Minimum of 5 years demonstrable experience administering Atlassian cloud products, including Jira, Jira Service Management, and Confluence</li> <li>Knowledge of ITIL processes and experience in a service management environment is desirable.</li> <li>Atlassian certifications such as Atlassian Cloud Organization Admin or Jira Administration for Cloud are preferred.</li> <li>Knowledge or experience with administering other corporate IT systems such as Okta, Google Workspace, Slack is a plus.</li> </ul> <h3><strong>About your Skills</strong></h3> <ul> <li>Expertise in configuring and customizing Atlassian Cloud applications to meet business requirements.</li> <li>Experience with scripting and automation (e.g., using Jira Automation or other 3rd party workflow automation tools, scripting languages) is a plus.</li> <li>Strong problem-solving skills with the ability to work independently</li> <li>Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.</li> </ul> <p>We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!</p> <h3>Life at Udemy </h3> <p>We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at U