Regional Technology Lead

Application Deadline:

01/05/2025

Address:

33 Dundas Street West

Job Family Group:

Technology

Role Mandate:
This role provides Technology escalation support, advice, and guidance to business colleagues. They act as contact for technology related service issues & as a trusted advisor to stakeholders. They are a source of information for Technology operational process, policy, procedure, product and/or system expertise. They provide extensive technical knowledge in an effective, responsible and timely manner to aid in business productivity and work proactively to identify opportunities to increase technological resiliency on behalf of business partners.

Key Accountabilities:

• Meets business expectations on process turnaround for assigned tasks and follow ups and issue resolution to closure.
• Responsible for triage across all components of the Technology solution, support root-cause investigation and appropriate communication on incidents and implementation of corrective measures in a timely manner.
• Identifies opportunities and makes continuous service improvement recommendations, from a support, performance, and technical enhancement perspective, driving decision-making with regards to improving the technology experience of our business partners.
• Leads technology problem resolution and recovery meetings, interacting and collaborating with team members and other departments as appropriate, to ensure that the required activities will be performed as it relates to problem solving resolution and recovery.
• Assists in the technology development and communicates critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management to keep them informed of critical production problems.
• Leads technology project and team meetings, interacting, and collaborating with team members and other departments, when appropriate to define accountabilities, communicate the status of work items, and discuss barriers to the delivery of service improvement work.
• Leads and participates in team projects, keeping up to date on new technology initiatives and processes. 
• Executes work to deliver timely, accurate and efficient deliverables.
• Liaises and coordinates with team members to ensure alignment in issue prioritization, escalations and resolution initiatives.

Core Knowledge:

• Possesses a university degree/college diploma and/or 5-7 years relevant experience in related field of study.
• Possesses solid analytical skills for complex problem solving.
• Able to manage multiple and potentially competing priorities simultaneously.
• Exceptional relationship management skills
• Demonstrates solid organizational skills
• Experience in working effectively with different technology and business teams
• Exhibits solid communication skills, both written and verbal and in-depth collaboration and team skills.
• Experience in Agile Methodology and related tools and technologies would be deemed an asset.
• Able to adapt and quickly develop in-depth technical understanding of new/different applications and technology platforms.
• Demonstrates influence skills in-depth.
• Data-driven decision making in-depth.
• Able to work independently understanding the best interests of business and technology partners.
• Experience and broad understanding of a wide range of branch technologies - applications, hardware, infrastructure and network would be deemed an asset
• Demonstrates advanced knowledge of ITIL framework; Problem Management, Change Management, Incident, Configuration, Release Management and Service Level Management.

Candidate Value Proposition (CVP):

This role allows the candidate to work in an established institution and with multiple groups within BMO, which will allow candidate to build effective skills and confidence. The individual is exposed to other lines of business, and as such there are tremendous opportunities for learning, growth, and development. Working with a collaborative team the candidate will always be challenged and is set up for success.

Group Culture:

This individual will be working in a collaborative, professional, and friendly environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.

Nice-to-Have Skills:

• Previous financial institution experience (worked at BMO, used our systems)

• Previous experience working with tools such as Service Now, Teams, MS Excel &/or Power BI.
• Attention to detail and process driven
• Excellent time management and organizational skills
• Ability to problem-solve