Lead Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Manager - Technical

About Clearing Program

The Clearing program facilitates posting transactions to consumer accounts globally and determines value of settlement between banks involved in the transaction. In this process, Clearing teams are responsible for ensuring data integrity, applying interchange, currency conversion, calculating settlement, determining billing, and generating reports for reconciliation.

Role & Responsibilities

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Lead Product Manager - Technical at Mastercard, you are expected to perform the following general responsibilities:

Owns the working backwards document and vision for feature releases

Identifies gaps and charters new platform capabilities as required

Has visibility into the design of the user experience

Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

Independently identifies and researches anomalous performance; escalates findings to senior management

Coordinates internal forums to collect and identify feature-level development opportunities

Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership

Reviews product demo with the development team against acceptance criteria for the feature set

Prepares launches and monitors platform performances, adoption, and operational health for feature sets

Stays aligned with GTM plans for the feature set

Establishes a network of resources within the organization

Mentoring team members and assisting with candidate selection and onboarding



All About You

Like to dive deep into the operational characteristics of the product

Demonstrated ability to operate with complete independence and autonomy

Experience defining and building cloud-native software products as a platform at scale

Proven track record of data driven decision making and applying continuous improvement methodologies across your team

Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions

Experience in agile delivery methodologies (scrum, Kanban, etc.)

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Ensures features and associated documentation are clear and easily consumable by other engineering teams.

Demonstrated experience building organizational relationships, partnering with, and influencing teams while commanding the respect of the individuals on the team

Bachelor's degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respon