Senior Manager, Instruction Faculty

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Profile Summary

Senior Manager, Instruction Faculty is an important strategic leadership position that plays a central role in faculty leadership, strategic planning, and cross-department collaboration. This Senior Manager has ultimate responsibility for the success of initiatives that improve student experience and outcomes for the school. The Senior Manager will coordinate across leadership teams to drive continuous improvement in course and program outcomes for the school's assigned program areas.

Job Description

• Deep analytical knowledge of interpreting complex data to meet business goals and objectives

• Creates vision, strategy and goals, acting as a champion to achieve a culture of innovation.

• Oversees, develops and implements change management strategies within WGU.

• Develops and implement strategies and goals that will maximize the synergies among WGU by the development and delivery of high-quality programs and services for students.

• Effectively leads high performing team of program-specific managers.

• Collaborates with the leadership team to develop objectives, performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for employees.

• Identifies and develops key drivers for employee engagement and measurements of success.

• Communicates WGU’s mission and strategic vision effectively, consistently, and leads by example.

Strategic Direction and Leadership

• Focuses on the entire arc of the student’s program experience -- from prospect to alumni -- to ensure WGU is delivering programs that are seamless, frictionless, and deliver on WGU’s student promise of degree and career success.

• Plays a key role in reviewing the support provided by the Student Support Centers to ensure that the support, learning resources, and/or tutoring is meeting the needs of students.

• Maintains a solid understanding of school and institutional goals and priorities as they relate to the student experience.

• Works closely with the leadership team to ensure programs and initiatives designed and maintained are meeting the needs of our students.

• Assists in the creation and implementation of the school strategic plan.

Academic Delivery

• Constantly challenges the status quo of all program delivery. From a holistic perspective, the Senior Manager Course Faculty will relentlessly remind the Operations Leadership team to push for zero dissatisfaction and to identify opportunities for continuous improvement.

• Works to integrate the college programs and initiatives to optimize the student experience.

• Collaborates with university and college stakeholders to ensure full integration of programs and initiatives and that, whenever possible, these programs are school specific.

Relationship Building

• Establishes a network of strategic relationships with university partners and external organizations to remain up-to-date on new research and strategies and initiatives, and to disseminate this to the respective School and broader university community as appropriate.

• Will participate in and contribute to regular staff and department meetings with university partners as appropriate.

• Engages university partners in meaningful conversations about factors that contribute to student success, student retention, and student engagement.

• Represents the school at meetings related to the student experience.

Knowledge, Skill, and Abilities

• Proven ability to take initiative and be both innovative and flexible.

• Exceptional oral and written communication skills, solid organizational skills, and sound judgment.

• Demonstrated ability to work collaboratively, build consensus, and be sensitive to the needs and interests of various stakeholders, and contribute to the functioning of a diverse team both within the school and across the university.

• Demonstrated ability to contribute to and thrive in a collaborative environment and to apply a positive team approach to working with colleagues