Senior Director of Operations

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Sr. Dir, Operations oversees the support of corporate restaurant operations within a region. The role is accountable for short-and long-term revenue growth and profitability of the region. The role is responsible for ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Papa John’s culture, while driving initiatives to increase brand loyalty and financial profitability. 

Duties and Responsibilities (other duties as assigned)

• Ensure region profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa John’s policies, practices, and procedures by effectively utilizing company resources, monitoring training, providing necessary resources, and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilizing market resources. 

• Oversees financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, sets and oversees marketing budget; performs ROI analysis for all facets of the expanded area restaurants’ operations in order to make informed decisions and evaluates operations’ profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, people assessments, and calendars to plan ongoing strategies.

• Identifies new opportunities for sales growth; implements effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business objectives; supports region and company direction; and monitors the execution of the plans and adjusts as necessary.

• Performs region planning and leads real estate development efforts utilizing appropr