Sr. Analyst, Business Process Improvement & VOS

POSITION SUMMARY

• The Senior Analyst, Business Process Improvement and VOS, supports senior members of the Business Process Improvement (BPI) team in identifying, analyzing, and executing improvement opportunities across the Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development & Introduction (NPDI), and Sales, Inventory & Operations Planning (SIOP) processes within the Americas region. This role contributes to process assessments, project coordination, data analysis, and tool/system enhancements aligned to the Vertiv Operating System (VOS) governance model.
• Success in this role requires strong analytical capability, a process improvement mindset, the ability to translate observations into actionable recommendations, and the interpersonal skills needed to collaborate across functions and influence stakeholders.

RESPONSIBILITIES

PROJECT SUPPORT

• Support Project Managers in planning and executing assigned projects, including meeting coordination, follow-up actions, workshop scheduling, documentation preparation, and stakeholder communication.
• Create and maintain project documentation (e.g., Gantt charts, requirements, RACI charts, SOPs, training materials).
• Manage multiple project assignments simultaneously while meeting deadlines and quality standards.

PROCESS IMPROVEMENT & ANALYSIS

• Conduct data analysis, prepare process maps, and assist in identifying improvement opportunities across OTC, PTP, NPDI, and SIOP processes.
• Facilitate or co-facilitate value-stream mapping and process improvement workshops under the guidance of Project Managers.
• Perform root-cause analysis and contribute to the development of future-state designs and implementation plans.

GOVERNANCE & STANDARDS

• Apply the Vertiv Operating System (VOS) framework to support consistent project execution and process governance.
• Assist in documenting current-state and future-state processes and track progress against project timelines.

STAKEHOLDER ENGAGEMENT

• Coordinate effectively with cross-functional teams, ensuring clarity of communication and alignment of deliverables.
• Partner with IT to support adoption of process improvements and system/tool implementations.
• Collaborate with Learning & Development to support training materials, validation sessions, and logistics.

TECHNOLOGY & REPORTING

• Develop and maintain project tools, dashboards, and reporting packages in Excel, Power BI, JIRA, or other systems as required.
• Identify opportunities to improve or automate business processes through better use of data, systems, and workflow tools.

CULTURE & LEADERSHIP

• Promote a culture of continuous improvement, best-practice sharing, and process standardization across regions.
• Demonstrate Vertiv behaviors: (1) Own It, (2) Act with Urgency, (3) Foster a Customer-First Mindset, (4) Think Big and Execute, (5) Lead by Example, (6) Drive Continuous Improvement, (7) Learn and Seek Development, and (8) Promote Transparent and Open Communication.

QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, Accounting, Finance, Economics, Engineering, Marketing, or a related discipline. 2-4 years of experience.
• Communication Skills: Strong written and verbal communication skills in English; other languages are a plus. Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills: The ability to analyze data, make informed decisions, and solve complex problems. Good attention to details.
• Technical Skills: Excellent problem-solving skills and ability to work independently in a fast-paced environment. Proficient in Microsoft Office Suite (experience in Power BI preferred).
• Teamwork and Collaboration: Ability to work collaboratively with others and contribute to a positive team dynamic. Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business. 
• Adaptability: Can adapt to change and navigate uncertainty. Ability to effectively manage time and resources against agreed deadlines for activities. Excellent organizational skills and the ability to work on multiple projects.
• Ethical Judgment: Demonstrated ethical decision-making and integrity.
• Networking Skills: The ability to build and maintain professional relationships with clients, colleagues, and o