Surgical Scheduler - Cardiology

Department:

02050 AMG Libertyville Technology Way - Cardiology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Monday - Friday, 8am - 4:30pm; no weekends, nights, holidays.
• Training will be primarily onsite in Libertyville; once fully trained, this role will transition to hybrid with 2/3 days a week onsite in either one site or rotation of Barrington, Crystal Lake, Libertyville sites.

Scheduling and Maintenance of Patient Surgeries

• Contacts Surgical location (ASC, RC or PMMC) to coordinate surgery time and surgical request
• Contacts equipment reps as appropriate to order surgical equipment, devices, grafts, and other things needed for surgery
• Completes Pre-op surgical forms and appropriate consents accurately
• Completes all pre-op teaching, and assures patient understanding
• Schedules surgical cases in IDX system
• Edits and updates surgical schedule and notifies appropriate staff of changes
• Keeps surgical scheduling book current and legible
• Notifies physician/office staff of any problems concerning scheduling of cases
• Consistently encourages questions from patients and family and offers supervised guidance that fosters compliance guided by the department protocols or provider/nurse instructions.

Dreyer Experience Service Accountabilities:

• Understands and practices the Dreyer Standards of Service
• Gives undivided attention to customers’ needs
• Provides accurate and timely information
• Offers alternatives to allow for the customer’s choice in care and service
• Takes a positive can-do approach to find answers
• Follows through on issues raised
• Compliments and acknowledges others within department and organization
• Participates actively in department meetings and huddles. A minimum of 50% attendance at department meetings is required for all associates.
   

Indirect Nursing Care:

• Consistently orders tests and assists the nurse or provider in communicating results according to department protocol or as ordered by physician.
• Reports abnormal findings, patient complaints, or concerns, to physician or supervisor or nurse when appropriate.
• Triages, prioritizes and completes messages as needed, communicating information to patients in a timely manner.
• Explains procedures and test results using language appropriate to patient's level of understanding guided by department protocols or physician/nurse instructions.
• Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
• Assists in backing up telephone coverage for clinical staff in the absence of the unit assistant

Documentation:

• Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed.
• Consistently completes referrals and requisitions with all appropriate information including medical record number and services codes or using EMR.
• Consistently completes documentation of pre-certification process and approval of surgical procedure
   

Time Management:

• Consistently manages daily workflow completing surgical requests within 24 – 48 hours of provider request
• Demonstrates flexibility by performing additional duties under the direction of licensed nursing staff or the provider.
   

Telephone Communication:

• Answers the telephone promptly within three rings.
• Utilizes outlined departmental and clinic scripting.
• Displays a courteous, alert and pleasant tone of voice, speaking clearly and in a relaxed manner.
• Restates information to ensure clarity and accuracy.
• Transfers calls when appropriate, staying on the line and announcing where and why call was transferred. Exceptions to announcing the call would include when transferring to an ACD agent.
• Communicates effectively with internal and external customers.

Adheres to clinic and department philosophy, policies, procedures, and work rules

• Consistently follows clinic and department policies and