Private Client Claims Consultant

Description

This person will be a dedicated claims advocate for the Private Client Group. 

This individual will work with our Private Client team to support our clients throughout the claims process.  This will including working with our sales associates to provide updates and status on claims, speaking with Private Client insureds and providing them exceptional customer service as you assist them in navigating the claims lifecycle. 

He/ She will be responsible for documenting all activity for those claims. Our focus is always on advocating for our clients.  

Duties will include:

Supporting private clients with reporting new losses

Tracking and updating both the client and sales associate as to the status of the claim

Working with independent claims adjusters to ensure our client is receiving the best possible service

Disputing non covered claims with carriers when grey areas exist  

This employee will support the Private Client team with claims administrative and processing duties. This individual will also back up our Select / Main Street Claims Consultant.

Requirements

Knowledge, skills and experience include:

1. Fluency in MS   Office products.
2. Superior verbal and written   communication skills.
3. Knowledge of insurance coverage and terminology   preferred.
4. Ability to multitask and operate in an   ever changing environment is critical.
5. Ability to work well in a team   environment.
6. Ability to communicate clearly, to work   well with others, and to manage time effectively.
7. Associate degree preferred or equivalent in work experience.
8. 2+ years’ experience in Insurance, specifically Claims.
9. Must have the ability to provide white glove service to our clients while representing the Starkweather brand

While we welcome associates to the office, we also appreciate the flexibility a hybrid work schedule provides. 

Starkweather & Shepley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

These statements are intended to describe the general nature and level of work performed by the employee and are not intended to be a complete list of responsibilities and duties.  These statements do not establish a contract for employment and are subject to change at the discretion of the organization.