Technical Services Engineer Representative (Shift: Mon - Fri 3pm-12am MT)

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE

Pure Storage is looking to hire a Technical Services Engineer Representative in Lehi, Utah. As a TSE Representative, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch.  Successful Support Engineers will be able to build strong networks across different departments in the company.

Responsibilities:

• Own, troubleshoot and solve customer technical issues across all severity levels, using collaboration and troubleshooting best practices within ServiceNow
• Proactively seek to understand customer expectations
• Provide all customer facing communications, ensuring the message is concise and professional.
• Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.
• Manage multiple projects/support cases simultaneously
• Champion customer issues internally and represent the company externally
• Be a part of a cohort where you will have a variety of opportunities to learn, grow and help evolve in the organization
• Weekend, public holidays, and on call duties as required
• Oh, and have some fun in the process!

WHAT YOU NEED TO BRING TO THE TEAM

• A minimum of 2 years of experience in customer-facing and/or technical support support work
• Must be willing to work the following shift: Mon - Fri 3pm-12am MT
• Experience with customer service and/or exceptional interpersonal skills
• General technical aptitude, attention to detail and ability to take initiative
• Willing to work collaboratively and be an active team player
• Desire to learn, grow and seek continuous improvement
• Good communication, organizational and time-management skills
• Bachelor's Degree in Computer Science or related technical education (preferred, not required)

We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $65,000.00 -  – $98,000.00. 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

 #LI-ONSITE

 

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION: