Endpoint Security Engineer III

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business. 

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

• 2023, 2022 and 2021 Great Place to Work® Certified
• 2023 and 2022 Forbes America’s Best Startup Employers
• 2023 and 2022 Fortress Cybersecurity Award
• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
• 2022 Cigna Healthy Workforce Silver Designation
• 2022 Cybersecurity Excellence Award for MDR

Endpoint Security Engineer III

Location: Tampa, FL (hybrid)

 

As an Endpoint Security Engineer III you will report directly to the Sr. Manager, Platform Security Services and will be responsible for implementation, management, and optimization of Endpoint Security solutions to protect Deepwatch customers. This role involves collaborating with various stakeholders to ensure the effective delivery of customer-purchased endpoint security solutions.  This role will require  standardization of processes, adherence to a Knowledge Management practice, and fulfillment of required KPIs, objectives, and metrics. Additionally, you will be cross-trained in other endpoint solutions such as Crowdstrike and SentinelOne to provide support for Deepwatch Customers. 

  

In this role, you’ll get to:

• Administration of Service Solutions: Manage the customer’s endpoint technology, including but not limited to, agent management, console upgrades, Deepwatch user management, product configuration, dashboarding and reporting, exclusions, blocklisting, policy management, log forwarding, and vendor support management
• Feedback and Innovation: Provide oversight for all aspects of the endpoint protection platform configurations while giving feedback on processes and procedures and advocate for potential efficiencies
• Triage of Platform Alerts and Service Requests: Quickly assess and prioritize health monitoring and platform engineering alerts and service requests, following predefined procedures and escalation paths as necessary
• Collaboration: Work closely with internal teams, including engineering, operations, and security, to coordinate responses and ensure seamless service delivery
• Customer Communication: Communicate clearly and concisely with customers regarding service incidents, resolutions, and any necessary follow-up actions
• Documentation: Provide detailed work notes and summaries for both internal records and customer-facing communication, ensuring transparency and accountability
• On-Call Rotation: Participate in an on-call rotation responding to critical issues
• Responsiveness: Respond promptly to alerts generated by monitoring platforms, investigating and resolving issues or escalating as appropriate

 

To be successful in this role, you’ll need:

• Experience in managing Endpoint Detection and Response (EDR) Platforms, preferably in a MSSP or large corporate SOC environment, such as: