Customer Experience Advocate II, SMB (Bilingual - French)

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
The Role:
Join us as a Customer Experience Advocate (CXA) at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services.
Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers (many who speak Canadian French), positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal.
Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients.
Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this exhilarating adventure! 

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers in your book of business, many of these customers communicate in Canadian French.
• Help customers through email, phone, online presentations, screen-share, and in-person meetings.
• Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors.
• Enact timely and successful recommendations to meet your customers' needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Utilize tools to forecast and track assigned account metrics and health.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishmentsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customer’s usage of our product.
• Responsible for working with the Sales and Onboarding teams to integrate new clients and develop existing client relationships.
• Liaise between the customer and all internal teams.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

Requirements:

• MUST be bilingual in French and English (ability to read/write and speak fluently).
• At least 2 or 3 years of previous account management in a SaaS e-commerce technology company
• Knows about eCommerce industry updates before most people
• Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
• Strong verbal and written communication skills
• Great people skills and an outgoing personality
• Be a “self-starter” and stay focused even when unsupervised
• Experience managing multiple projects for enterprise clients
• Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries.  We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries wit