ACS Behavioral Health Responder Supervisor

Posting number: 2700151

Department: Community Safety Department

Division: CM-Mental & Behavioral Response

Job classification: ACS Behavioral Health Responder Supervisor

Posting type: Open & Promotional

Categories: Community and Social Services

Summary

Supervise, plan, and oversee the work of professional behavioral health responders, support staff and department activities to include community response as well as the formulation of policies in accordance with Federal and/or State regulations; coordinate assigned activities with other divisions, departments and outside agencies; provide highly responsible and complex administrative support to the Community Safety Department management team.

This is a safety sensitive position subject to random drug/alcohol testing.  

Work under potentially abusive, hazardous or emergency conditions.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Examples of duties

ESSENTIAL FUNCTIONS:  Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

1. Plan, organize, assign, supervise, review and evaluate the work of professional and support staff.
2. Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
3. Contribute to the overall quality of the unit's service provision by developing and coordinating work teams;  provides professional development and monitors work activities to ensure compliance with established policies and procedures.
4. May prepare statistical reports and summaries.
5. Represent the Albuquerque Community Safety Department in meetings with service providers and other public and private organizations.
6. Coordinate and assist with Emergency Communications Centers of Police and Fire Rescue Departments to establish and oversee assignment of calls; monitor call response times and coordinate co-responses.
7. Oversee and respond in person or by phone to 911 requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police or EMT response.
8. Present and meet  with members of educational institutions, community groups and the public;
9. Provide complex and sensitive management and programmatic support; provide recommendations to upper management.
10. Assist in developing goals, objectives, policies, procedures and work standards.
11. Review and analyze and make recommendations regarding matters such as organizational structure; team and quality improvement alternative and legal/regulatory development and implementation.
12. Evaluate employee performance and completes performance evaluations for designated staff.
13. Serve as the first level of counsel for employees; communicate effectively with all those encountered in the course of work.
14. Examine supporting documentation to establish proper authorization and conformance with agreements, contracts, and state and federal regulations.
15. Supervise and oversee safety procedures to ensure public safety and security procedures are followed.
16. Represent ACS to other divisions, departments, elected officials and outside agencies; coordinate assigned activities with other divisions, departments and outside agencies and organizations.

SUPPLEMENTAL FUNCTIONS:

1. Attend and participate in professional group meetings; stay abreast of new trends and innovations in assigned areas.  
2. Respond to and resolve difficult and sensitive inquiries from responders and address concerns or complaints from consumers. 
3. Perform other related duties and responsibilities as assigned.

Qualifications

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. 
 
Master's degree from an accredited university or college; and

Four (4) years experience in social services, behavioral health, public health, emergency management, criminal justice, human services, law enforcement, emergency communications/dispatch, corrections, or a related behavioral health or public safety field, psychol