Enterprise Retail Account Manager

DO WORK THAT MATTERS 

At Abbott, diverse ideas, perspectives, and expertise allow us to create life-changing solutions that help people live healthier lives. With businesses in 150 countries and businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals. 

The Enterprise Account Manager, National Accounts, will lead commercial execution for Abbott’s Infectious Disease portfolio across key U.S. retail partners, with primary responsibility for Amazon, Walgreens, and emerging channels. This role owns day-to-day account management while driving joint business planning, optimizing in-store and digital presence, and ensuring strong availability and visibility for core products including BinaxNOW and ID NOW. The role partners closely with customers on assortment, promotions, and execution, while delivering data-driven insights to strengthen partnerships and accelerate growth. As the business expands, this position will play a key role in scaling new accounts and supporting broader commercial initiatives. 

RESPONSIBILITIES 

Customer Ownership & Growth Strategy 

• Own end-to-end commercial responsibility for Amazon and Walgreens, including revenue, profitability, and share growth 

• Develop and lead Joint Business Plans (JBPs) aligned to aggressive growth targets 

• Build senior-level relationships across buying, merchandising, pharmacy, and eCommerce organizations 

• Identify and unlock white-space opportunities across new channels and formats 

Amazon and Omnichannel Excellence 

• Own Amazon business across key levers:  

• Retail media (Amazon Ads, DSP, etc.) with support from Omni Marketing Manager 

• Content optimization & conversion (PDP, SEO, ratings & reviews) 

• Supply chain performance & in-stock levels 

• Drive true omnichannel integration across digital, in-store, and pharmacy touchpoints  

• Elevate Abbott’s share of search, share of shelf, and share of voice 

Commercial Performance and P&L Ownership 

• Deliver against revenue, margin, and market share targets  

• Manage trade investment, pricing strategy, and promotional ROI  

• Lead forecasting and demand planning in partnership with Supply Chain and Finance  

• Monitor performance drivers (POS, inventory, scorecards) and take decisive action 

New Channel Expansion 

• Lead entry and scaling strategies across Dollar, Regional Grocery,