VN-US97-2025-005 Operations Associate (Movement Management)

“Open to Internal Candidates Only”

Position Title    -   Operations Associate (Movement Management)
Duty Station    -    Washington DC, United States
Classification    -    G5
Type of Appointment    -    One Year Fixed Term (12 months)
Estimated Start Date    -    As soon as possible 
Closing Date      -    3/31/2025
Base Salary    -    $5,508.33 (Monthly)

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the general supervision of the Senior Movement Associate (Movement Management) the direct supervision of National Movement Operations Officer, the Operations Assistant (Movements) is responsible for undertaking movements activities, with the following duties and responsibilities:

• Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.
• Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the National Movement Operations Officer,  distribute travel information to internal and external stakeholders. 
• Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures. 
• Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.
• In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals. 
• In coordination with National Movement Operations Officer, process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines. 
• Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.
• Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.
• Provide regular feedback on work being accomplished to the National Movement Operations Officer and keep supervisors immediately informed of any issues that arise.
• Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA).
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert National Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned.

Education

• High School diploma with five years of relevant experience; or,
• Bachelor’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with three years of relevant professional experience

Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience

• Prior Movement Operations or transportation experience is a strong advantage.
• Work experience in programs including movement operations component, particularly in resettlement programs is a strong advantage. 
• Experience with processing systems such as MiMOSA and ATOMS.
• Travel agency experie