Digital Sales Representative - Services (Houston, TX)

Digital Sales Representative - Services (Houston, TX)

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Services Digital Sales Representative (DSR) is the primary sales role responsible for driving timely service renewals, conversions, and identifying opportunities for upselling and cross-selling for commercial and mid-market customers. The Services DSR plays a critical role in ensuring customer satisfaction, retention, and long term value, collaborating with the wider HPE and channel.

This position will be based in our Spring, TX office, 5 days per week.

Responsibilities:

Responsible for customer retention and delivering Net Dollar Retention to HPE through:

• Managing the end-to-end renewal cycle for assigned customer accounts. Ensuring timely and accurate renewals for their services. Positioning the value of services and addressing any concerns around contracts or pricing.
• Developing strong relationships with customers to identify opportunities to add new services to the existing contract: include additional devices (conversion of packaged support services, uncovered boxes, multivendor), upsell to Tech Care and upsell with lifecycle services.
• Proactively engage with customers primarily through digital channels to educate, advise, and secure renewals.
• Identifying compelling events (delivery events, win back opportunity) to sell new solutions or attached value services to the customer outside of the renewal cycle.
• Engage with Commercial DSRs to align on account renew/refresh strategy ensuring customer lifecycle value.

Education and Experience Required:

• University or Bachelor's Degree preferred, or equivalent experience.
• Typically, 1+ years of selling experience.
• Experience developing positive relationships and solving customer problems.

Knowledge and Skills:

• Proficient communication skills (e.g., written, verbal, presentation).
• Excellent Leadership, negotiation and influencing skills.
• In-depth understanding of core company businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Sales Forecasting: Utilize Power BI Dashboards and SFDC to proactively forecast deals toward sales quota and effectively bridging sales gaps.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the