Dental Office Administrative Staff / Dental Front Office

Lumina Healthcare has an exciting opportunity for a Full -Time Dental Office Administrative Staff / Dental Front Office Staff to work at our corporate office in Los Angeles, CA. Qualified candidates will manage communication between patients, family members, care providers, and other health care institutions. Their duties include scheduling appointments, verifying insurance, and discussing patient treatment plans.

Qualifications:

• At least one year of experience in a dental or medical setting

Duties:

• Perform analytical and data entry task
• Answer patient calls, emails, and questions, including finding insurance estimates
• Confidentially manage patient accounts
• Schedule patient visits and answer pre-visit questions, including billing
• Ensure compliance with professional standards and regulatory requirements
• Provide patient consultations and recommended treatments
• Discuss cost of service, insurance coverage, and payment options with the patient
• Work as a team player to ensure each patient receives the best service possible
• Get prior authorizations for procedures
• Scan documents into patient account  
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care
• Manage, handle and review relevant paperwork
• Provide administrative support to clinical staff
• Insurance verification and frequencies with various entities.

Skills/Experience/Licensure Requirements:

• Excellent communication and customer service skills
• Familiar with basic computer usage required for online training, patient record access and email.

Company:

Our experienced Dentists and Podiatrists perform rounds in Skilled Nursing Facilities, providing dental care to residents of post-acute rehab settings, nursing homes, skilled nursing facilities, assisted living facilities, and long-term acute care hospitals.

Physical/Mental Demands and Work Environment:

• Frequent standing, walking, and, sitting required for extended periods of time
• Frequent bending and reaching
• Able to lift and carry 15 pounds without accommodation