Area Training Manager - Front of House

DIN TAI FUNG RESTAURANTS
Job Title: Area Training Manager - Front of HouseCompensation: $120,000 - $145,000 Annual SalaryThe base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.
Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance 
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match 
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts 
• Opportunities for growth; we love promoting within!

About the Role:As the Area Training Manager - Front of House at Din Tai Fung, you will play a critical role in ensuring our restaurants deliver an exceptional dining experience through effective training and development of our front-of-house staff and management. You will be responsible for building and maintaining a robust training culture, leading training initiatives, and providing feedback to improve our training programs and tools.
Responsibilities:
1. Build a Network of Certified Trainers:

• Identify and develop Certified Trainers in each restaurant to ensure consistent and high-quality training across all locations.
• Foster relationships with restaurant management teams to support the development and effectiveness of Certified Trainers.

   2. Analyze Learning Needs and Collaborate on Training Programs:

• Assess field-based learning needs through regular evaluations and feedback from restaurant teams.
• Collaborate with the Learning and Development team to design, develop, and implement effective training programs, tools, and resources that address identified needs.

   3. Lead and Coordinate Training Initiatives:

• Organize and lead training sessions, workshops, and seminars within restaurants to ensure all front-of-house staff are well-trained and equipped to deliver exceptional service.
• Coordinate training schedules and ensure timely delivery of training programs.

   4. Provide Feedback on Policies and Programs:

• Gather and provide feedback to the Learning and Development team and other support center teams regarding the effectiveness of current policies, procedures, programs, and tools.
• Recommend improvements and adjustments based on field observations and feedback from front-line staff.

   5. Build and Maintain a Sustainable Training Culture:

• Promote and sustain a training culture that aligns with Din Tai Fung’s purpose, values, and business strategy.
• Encourage continuous learning and professional development among front-of-house staff to enhance their skills and career growth.

Role Competencies: Communicates Effectively, Action Oriented, Ensures Accountability, Develops Talent, and Drives Results.
Job Requirements:

• Proven experience in training and development, preferably in the restaurant or hospitality industry.
• Minimum 1-2 years of training experience
• Multi-unit management experience.
• Strong leadership and communication skills.