Assistant Location Manager - Retail

Description

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every employee is to promote our mission: Inform. Outfit. Excite.

General Description of Position:

The Assistant Manager - Retail is responsible for maintaining the day-to-day operations of their location and helps to manage all staff at that location with their primary focus being retail operations. The Assistant Manager is the right hand of the Location Manager and works closely with them to ensure that their location is running smoothly, staff are well trained, promotions are implemented on the floor, the store is merchandised in line with Next Adventures merchandizing strategy, direct the Team Leads, participate in check ins and performance reviews, and issue location updates weekly.

Job Responsibilities:

•  Ensure day-to-day retail operations of the location are running efficiently and smoothly.
•  Implement company sales, markdowns, and promotions.
•  Facilitate min and max auto transfer order adjustments to meet the location's needs.
•  Implement the merchandising vision of the buyer’s and LM, and facilitate appropriate stock balancing when needed.
•  Conduct staff check-ins
•  Participate in staff performance reviews.
•  Participate in interviews.
•  Confidently manage the operations of any retail department and be able to inspire Team Leads to work hard every day.
•  Create effective training programs for Associates and Team Leads, and track their progress.
•  Issue weekly updates about location operations and keep staff informed about any changes going on in the locations.
•  Perform advanced POS & WMS functions
•  Facilitate and find solutions to customer issues and complaints that align with Next Adventure’s values and mission.
•  Assist in troubleshooting in store IT issues and know how/when to contact IT.
•  Facilitate warranty claims properly, while being able to identify unique solutions outside of the manufacturer's warranty.
•  Buy used gear the Next Adventure way and know how to use the RAPID software.
•  Be able to work effectively in the rental department as needed and meet the standards laid out for all entry level Technicians.
•  Perform moderate Rental functions: issuing rental articles, returning rental articles, creating customer profiles, setting up reservations, etc.
• Reporting 
• Loss prevention & Asset management
• Scheduling all staff & formulate location meeting agenda 

Requirements

Qualifications:

• 2 years of experience working in an outdoor retail leadership position.
• Have experience managing 10-20 employees
• Experience working in thrift & consignment
• Experience in handling warranty claims and customer complaints.
• Experience managing, leading and training a team.
• Excellent problem-solving skills & situational awareness.
• Excellent customer service skills.
• Solid foundational understanding of outdoor equipment and the industry.
• Light to moderate lifting, with reasonable accommodation.
• Standing for long periods of time.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Key Competencies

• Leadership- Organizing and influencing people to believe in a vision while creating a sense of purpose and directions.
• Conflict Management- Understanding, addressing and resolving conflict constructively.
• Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Appreciating Others- Identifying with and caring about others.
• Goal Orientated- Setting, pursuing and attaining goals, regardless of obstacles or circumstances.
• Personal Accountability- Being answerable for personal actions.
• Project Management- Identifying and overseeing all resources, tasks, systems and people to obtain results.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or