Patient Access Representative 2 (On-Site) - Doral

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 2 to work at our Doral location.

CORE JOB SUMMARY  

The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. 

CORE JOB FUNCTIONS  

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts. 

• Contacts patients’ families or physicians’ offices to obtain missing insurance information. 

• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility. 

• Collaborates with scheduling departments to identify add-on patients. 

• Obtains necessary authorizations, pre-certifications, and referrals. 

• Notifies patients of liabilities and collects funds. 

• Maintains appropriate records, files, and accurate documentation in the system of record. 

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions 

• Projects a welcoming professional demeanor.  

• Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.  

• Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.  

• Performs pre-service validation prior to patient’s appointment for in person or virtual visits.  

• Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.  

• Coordinates patient flow to ensure timely check-in and arrival to service area.  

• Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.  

• Reviews real time eligibility insurance responses and/or master contract tool and update