Onboarding & Enablement Associate

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We are looking for an Onboarding & Enablement Associate to join the Provider Operations team. The Provider Operations team mission is to build and empower the most diverse, high-quality provider community to drive member delight and clinical outcomes. The Onboarding & Enablement Associate will be responsible for supporting all provider onboarding, training, and ongoing education. This role will report to the Team Lead, Onboarding & Enablement.

What You’ll be doing:

• Serve as a main point of contact for onboarding and newly onboarded providers
• Manage provider data input across relevant systems & tracking documents
• Track provider onboarding progress and motivate providers to complete in a timely manner
• Liaise with the Quality & Compliance team to ensure proper credentialing of providers
• Troubleshoot providers’ technical issues; provide solutions and re-training as needed
• Manage ad hoc provider communications, operational task, and analysis as needed
• Support the Provider Operations team as we continue to strive for efficiency via process, tools, communication
• As the role evolves, support the creation of training materials and learning strategy

 

What we expect from you:

• 3+ years of experience in a related role; experience in education is a plus!
• Outstanding written & verbal communication, solid organization skills, high attention to detail, polished presentation skillse
• A thoughtful and collaborative approach, ability to thrive in a fast-paced environment
• Humility, resourcefulness, ambition, professionalism
• Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system is a plus
• Experience with ZenDesk a plus!

Why you'll like working at Spring Health:

• Big mission: we're revolutionizing the mental health industry
• The challenge: make a big impact by joining a fast-growing team in its early stages
• Good benefits: we offer health, dental and vision benefits as well as access to mental health care on Spring Health
• Great people: make an impact on something that truly helps people alongside an incredible team
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

 

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

• Members Come First We are genuine member advocates.
• Move Fast to Change Lives We build with urgency and intention.
• Take Ownership We extend trust and hold ourselves accountable.
• Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
• Science Will Win We will achieve impact by innovation and evidence based frameworks.
• Candor with Care We are open, honest and empathetic.

 

The target range for this position is $32.05-$39.62 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every singl