Director, Delivery Enablement

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a highly motivated and experienced Director, Delivery Enablement to join our organization. This pivotal role will report directly to the Group Vice President (GVP), Global Service Delivery & Development Operations. Qualified candidates may work remotely from anywhere within the United States.

Position Overview

The Director of Delivery Enablement is a strategic leadership role responsible for both the evangelism and hands-on development, implementation, and management of enablement programs. The Director, Delivery Enablement will empower Support, Manage and Global Product Delivery teams to achieve their full potential consistently with all clients. This position requires a disciplined, patient and determined leader who can ensure that standards are understood and processes followed by a multi-cultural globally dispersed team. This position will lead the design of enablement strategies, fostering cross-functional collaboration, and driving measurable business outcomes which will include the qualification and ongoing certification of ISO:20000 and adherence to ITIL4 principles.

Key Responsibilities

• Enablement Strategy: Develop and execute a comprehensive enablement strategy aligned with organizational goals, ensuring all teams have the knowledge, skills, and resources needed to excel.
• Program Development: Design, create, launch, and optimize onboarding, training, and continuous learning programs for client-facing and product delivery teams.
• Content Management: Create and curate enablement materials, testing material, and best practice guides to support team effectiveness using various forms of media and artifacts to support different styles of learning.
• Evangelism: Provide visible and vocal support for leaders as they ensure that the work instructions, standard operating procedures and policies are followed
• Performance Analysis: Establish metrics to assess the impact of enablement initiatives and continuously improve program effectiveness based on data-driven insights.
• Contribute to the support and managed service delivery which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Cross-functional Collaboration: Partner with leaders in Support, Manage, GPD, GSD Operations and HR to ensure alignment and maximize the impact of enablement.
• Technology Enablement: Evaluate, implement, and effectively use enablement tools and platforms to enhance learning, communication, and productivity.
• Team Leadership: Build, mentor, scale and lead a high-performing enablement team, fostering a culture of innovation, accountability, and continuous improvement.

Required Qualifications

• Bachelor Degree in Computer Science or related field or equivalent experience
• 10+ years of experience in service, or related roles, with at least 5 years in a leadership position.
• Demonstrated expertise in developing and implementing enablement programs at scale.
• Strong understanding of process improvement, process optimization methodologies, and tools.
• Exceptional communication, presentation, and stakeholder management skills.
• Experience with enablement technologies (e.g., LMS, CRM, content management platforms).
• Analytical mindset with the ability to use data to drive decisions and measure impact.

Key Competencies

• Sensitivity to global cultural differences & ways of learning
• Passionate focus on customer support and the ability to build long term, successful working relations